customer service - invoice terms reset

[pig]

just spent 4 hrs on the phone lost a whole days income to find out im talking to someone in manilla thats at home with her moble going off and dogs barking in he back ground 

for aussies by aussies but not run by aussies cant even talk to a supervisor or anyone in charge and i still have the problem with my program that was there before 

what do we actually get for the money we pay?

if there is someone on here from myob please get in touch. im not happy!!

[Steven_M]

Hi @pig 

If you do have a support query, I'm sure the MYOB Community would be happy to assist if you would like to post it here.

I understand looking at your account that you do have a query relating to invoice terms. These can be set by default for your invoices through the Business Name Menu>>Sale settings>>Payments - Default payment terms. See Help Article: Set up your payment details for more information. Although, we have seen some cases where after selecting a customer card in the Create invoice window the invoice terms are not being populated with the appropriate value. Should that be occurring would be good to know the following information so we can investigate further:

• The default invoice terms in the file
• What is showing after selecting that customer in the Create invoice window
• Is the customer a new customer or an older one (i.e. did you set them up before or after updating those default payment terms)

[JanJ]

I understand and feel the same.  Am definitely investigating alternative products....