removing invoice reminders

[Pallid]

We are having issues with the getting to the page where we can untick the invoice reminder.  I click on invoice reminders from the Sales page. Nothing appears except a blank page. 

Is this happening to anyone else and is there a fix.

[Shella_A]

Hi @Pallid,

Thank you for your post and welcome to Community Forum. I hope you find plenty of useful information. 

This is how you can turn off invoice reminders for all your customers. If you only need to turn it off for specific customers, see Set up invoice reminders. 

• Click your business name in the top-right corner and choose Sales settings. 
• Click the Reminders tab. 
• Click Reminders settings. The Reminders and unpaid invoice summaries window appear. 
• Deselect the option Send invoice reminders. 
• Click the X in the top-right corner to close the Reminders and unpaid invoice summaries window. 

You may also have a look at this help article setting up invoice reminder that has detailed information and instructions to assist with this. 

If you need further help, don't hesitate to start a new post and we'll be happy to assist. 

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

Cheers, 

Shella

[Pallid]

Hi there,

we are having issues with turning off notifications to specfic customers from the application, not the web version. If I click on the landing page and under Sales > Invoice reminders, I click on Invoice reminders the page comes up blank.  If we try and turn it off via the web version the Invoice reminder does not turn off.

[Shella_A]

Hi @Pallid,

Thank you for your response. 

We really appreciate your patience on this matter. Upon checking this is a known issue for the AccountRight that Invoice Reminders page is blank. We're aware of an issue that results in some users only seeing a blank page when they click the Invoice Reminders button. We're working to fix this issue. If this affects you, you can open your invoice reminders settings when you access your company file in a web browser just click your business name > Sales settings > Reminder’s tab > Reminder’s settings button. 

Giving you this help article Setting up invoice reminders that has detailed information and instructions to assist with this.

If you need further help, don't hesitate to start a new post and we'll be happy to assist. 

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers, 

Shella

[Woodys18]

I am getting the same issue! Blank screen 

[Shella_A]

Hi @Woodys18,

Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum.

My apologies for the late response. We are sorry to hear that you are having blank screens as well when working with your invoices. We appreciate your patience during this time. We recommend following the above steps we have previously provided.

I am also giving you this help article on setting up invoice reminders that has detailed information and instructions to assist with this.

Do let me know if you require further help.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,
Shella