Recent content
Categories Tax Code
Hi, when I create a new category for accounts, i read online that i can enter the correct tax code when creating or editing. But there is no option and it just auto assigns some tax code. for example: i created a new category for income. it just assigns N-T and there is no option to change it. Any idea?38Views0likes6CommentsSet default Invoice Delivery Status to 'to be emailed'
Hi, Is there a way to set the invoice delivery status as 'to be emailed' as default. Several new customer cards get created everyday and it's left to me to manually go and change each one and it is very time consuming and frustrating. Thanks0Views0likes0CommentsMYOB Offer Poor Support
Frankly I am just looking to vent. The support I receive from MYOB is always terrible. When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems. In one case I had a MYOB bug that I needed to deal with. The first time i had the problem, they fixed my transactions. The next time - bad luck, your system is always going to reflect inaccurate information. I have already started migrating one of my company files to Quick Books, and the support I have received from them has been exceptional. I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter. Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after. I have been with MYOB since 2010 and their support has steadily and surely become worse. I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem. I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice). Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question. I really would prefer to stay with MYOB. They know and I know, most people will put up with poor service, because it is too hard to change their accounting software - which is exactly what I did. It gets to the point where staying makes no sense staying though, and it is now worth the pain of migrating.408Views3likes7CommentsOutrageously Lack of Support from MYOB
I am absolutely appalled to get an email today (29/4/24) advising an increase in subscription costs for AccountRight Standard. I have a software error in our package and after sending countless emails a couple of years' ago, still have the problem in our system. I gave up emailing and phoning - sending screen shots, as requested and had no help whatsoever to rectify the problem. It is so difficult to get technical help and resorting to the webpage is utterly useless. I never recommend MYOB to anyone else in business. How on earth does MYOB justify their subscription increase!!! A very disgruntled customer.49Views2likes2CommentsShopify reconciliation
Good morning everyone The client has received an advance from Shopify against future sales I have reconciliation of the loan account. The loan payment comes off the figure 'Total sales" The nett of the gross less loan advance should be what hits the bank This is what I need to reconcile Have a great Monday Kr0Views0likes0Comments