Error posting journal in NZ payroll 2023.1

[Dani0061]

Hi there,

I still havent received an email update on this being fixed , please can you advise as I am still having to do manual journals.

[Wilma]

Hi Dani,

This was the link I was sent that fixed it :

https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

However on my laptop certain files needed to be deleted and a couple more things (as in starting in safe mode)- I had help from the tech team from MYOB who hopped in my computer via Teamviewer. 

In the end got it to work and all my journals posted across with last week's payroll.

Good luck!

[Sean_DC]

HI @Dani0061 

I'm sorry to hear that no one has responded to you yet. The team was aware of this and found a way to resolve the error. As @Wilma mentioned, In order to get the latest SDK files, you will need to uninstall any existing NZ Payroll software and install the installer below. This installer will come with the latest SDK files: https://exo.myob.com/MYOBPayroll/EAP/2023.1/MYOBPayroll2023-1.exe

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
 

[Dani0061]

Thank you for this information Wilma.

[Wilma]

all good Dani, hope that fixed it for you

Cheers,

Wilma

[Dani0061]

No unfortunately it hasn't so I must be doing something wrong , I will find some time to make contact with myob to help me through this.

[Dani0061]

Hi Sean,

Thanks for your reply , I have uninstalled Payroll and reinstalled and it is still coming up with the SDK error.

Cheers,

Dani

[Wilma]

I'm sure once you get someone from the IT department they will be able to help via Teamviewer like they did with me. the waiting times did my head in though...it's very frustrating having to wait for over 60 min.. and that is not good enough really... So I'm hoping in your case you'll get through quickly

[Dani0061]

Thanks , yes very frustrating finding the time to wait that long , I may get hold of our MYOB Consultant instead. Probably be a lot quicker.

Thanks for your help  

[miikebross]

well the update arrived yesterday, in the email it said to delete the Payroll and then to re-install after the update.