Payment is required immediately - Email - Scam???

[Kristelle]

I received this email, wanting to check if a scam, as we have direct debit set up, so wouldn't think this was relevant.

Payment is required immediately

Dear (my name),

Payment of your subscription was unsuccessful. As a result your account will be suspended. 

This means you are restricted from making any changes and no longer have access to updates or technical support.

Kindly arrange payment today or, if you cannot make full payment at this time, please contact us to discuss your payment options. Details on how to update your payment details from within your product can be found here, or you can click on the links below.

Please pay the outstanding amount immediately
MYOB reserves the right to list your payment default with a credit agency and this could have an adverse effect on your credit rating.

Prefer to discuss your payment options over the phone?

If you are having trouble making payment or would prefer to arrange payment over the phone, please call us on 1300 646 975 (Monday to Friday 9am – 5pm AEST). 

Agreement Number	Product	Client ID	Account Name
No rows found

Please allow a couple of days for your subscription to be reactivated upon full payment of your overdue account. If you have recently made payment, please ignore this message.

Kind regards,
MYOB 

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You have received this email as a valued MYOB client. We will continue to send you product upgrade and update information, transactional notices and important legislative changes, regardless of your email preferences. © 2022 MYOB Australia Pty Ltd Level 3, 168 Cremorne Street, Cremorne VIC 3121, AU. All rights reserved.

[SamaraM]

Hi @Kristelle 

Thank you for your post, I'd be happy to assist you with this.

So I can have a look into why you're getting this message, can you send me a Private Message with the following details:

• The Account Name and Client ID mentioned in the email 
• The email address you received that message on

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Farq]

this is always happening to us also, we have spent over five hours on the phone trying to get it sorted.  They are impossible to contact and the customer service is the worst.  we are looking to move to xero.  It has happened again and now we are locked out.  PLus now we cannot get though on the phone it just hangs up.  There seems to be a payment issue with MYOB.

[Zappy]

Not correct. 

And good luck contacting Zero.

[Farq]

whats not correct?

[Farq]

Everything I have said is truthful.  This has happened to us 3 times and has taken 5hrs to try and sort out. 5hrs being the time spent on hold, then them trying to sort it.  The min time i have been on hold is 45min before speaking to someone.  this is an on going issue.

[Zappy]

Myob is NOT impossible to contact.

I should know.

I've done it myself.

Hundreds of times.

And thanks for your question. 

Kr

[Zappy]

It has NEVER happened to me in over 20 years.

I have NEVER spent forty five minutes on hold.

Kr

[Farq]

No not impossible if you have all the time in the world.  Try ring now from NZ then and see how you get on......

[Zappy]

Well I'm in Geelong so I can't help you there. Still not impossible. 

Kr