AccountRight reports don't match my STP reports

[Tracey_H]

Hi Everyone

You're reconciling payroll in AccountRight and the payroll reports don't match the STP reports, where do you begin to look for what's causing those out of balance issues?  

In AccountRight there are three main reports that we recommend you use when reconciling payroll:

• Payroll Activity Summary 
• Payroll Register Summary
• YTD verification report

The first question you need to ask is... Do the Payroll Activity and Payroll Register reports match?

• If the answer is NO, this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

• If the answer is YES, this generally indicates that the issue is being caused by ATO reporting categories that have not been assigned correctly or by payroll categories that have exempted from PAYG Withholding in error. Follow these steps to find and fix the issues:

1. Run the Payroll Activity Detail report to narrow down which payroll categories are causing the problem.
2. Check that the correct ATO reporting category has been assigned. Change the ATO reporting category as required.
3. Check if the payroll category has been ticked exempt from PAYG in error (Payroll Categories>>open the category>>click on the Exempt button). Untick PAYG Withholding and click Ok.
4. Once you have made the necessary changes to the payroll category, send an update event to update STP.

Some other really useful reports that can help with EOFY are:

• Payroll Activity Detail - gives a breakdown of payroll categories per employee
• Summary of Payments - this is the individual employee version of the YTD verification report, it's similar to the old payment summary
• Payroll Summary - gives a breakdown of the payroll categories 

Where do you find these reports: 

• Activity (summary and detail) and Register are found in Reports>>Payroll tab>>Employees
• YTD verification is found in the Payroll Reporting Centre>>EOFY finalisation tab
• Summary of payments is found in the Payroll Reporting Centre>>EOFY finalisation tab>>click on the ... button for the individual employee
• Payroll Summary is found in Reports>>Payroll tab>>Payroll Categories

If you still having problems after following this process, please don't hesitate to start a new post.