Hi everyone
When AccountRight can't connect to your company file you can get Connection error and Unable to connect error messages.
What causes connection errors?
There's a few things that can cause these errors including:
- internet connection
- scanning software on your computer
- AccountRight service distinctions
- AccountRight library services
How can I fix connection errors?
If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:
- check the MYOB status page for outages
- restart AccountRight
- restart your modem/router
- test your internet connection
- temporarily disable scanning software
If you're still having problems these help articles have detailed instructions and information that may be of assistance:
Error: Connection error
Speed and performance tips
Troubleshooting online files
Flushing the DNS cache can also resolve connection errors. We do recommend speaking with an IT person in relation to the impacts that flushing the DNS can have however, below are the common steps to complete that process:
- Close AccountRight.
- Click Start.
- Enter cmd in the Start menu search text box.
- Right-click Command Prompt and select Run as Administrator.
- Run the following command: ipconfig /flushdns
If the command succeeds, the system returns the following message: Windows IP configuration successfully flushed the DNS Resolver Cache.
Unable to Connect: AccountRight Library Services have not started
If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues
If you have tried all the recommended troubleshooting steps and are still experiencing issues, please start a new post and we'll be happy to help you.
