Unable to connect

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Tracey_H
MYOB Moderator
6,990 Posts
MYOB Moderator
MYOB Moderator

6,990Posts

929Kudos

1,135Solutions

Unable to connect

Hi everyone

 

When AccountRight can't connect to your company file you can get Connection error and Unable to connect error messages.

 

What causes connection errors?

There's a few things that can cause these errors including:

  • internet connection
  • scanning software on your computer
  • AccountRight service distinctions
  • AccountRight library services 

How can I fix connection errors?

If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:

  • check the MYOB status page for outages
  • restart AccountRight
  • restart your modem/router
  • test your internet connection
  • temporarily disable scanning software

If you're still having problems these help articles have detailed instructions and information that may be of assistance:

Error: Connection error

Speed and performance tips

Troubleshooting online files

 

Flushing the DNS cache can also resolve connection errors. We do recommend speaking with an IT person in relation to the impacts that flushing the DNS can have however, below are the common steps to complete that process:

  1. Close AccountRight.
  2. Click Start.
  3. Enter cmd in the Start menu search text box.
  4. Right-click Command Prompt and select Run as Administrator.
  5. Run the following command: ipconfig /flushdns

If the command succeeds, the system returns the following message: Windows IP configuration successfully flushed the DNS Resolver Cache.

 

Unable to Connect: AccountRight Library Services have not started

If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues

 

If you have tried all the recommended troubleshooting steps and are still experiencing issues, please start a new post and we'll be happy to help you.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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