JOSIE
Experienced User
Joined 10 years ago
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Re: Never used MYOB bank reconciliation
Hi Sharrison Not sure how you can fix if you have previous years closed and locked. If you have not closed them or locked them it will be easier. If not, you will have to unlock previous years. Not sure if it can be done if year closed though. Eg: Put in date 30.06.2014 in reconciliation and put amount on your Statement in money field and it will reconcile the whole year and show you if you balance or not. Anything unticked is not reconciled. If everything locked try and do last year, put 30.06.2024 and the amount on bank statement in bank for that date. Or you can go month by month by putting last day of every month in there and amount on bank statement every month. If rec doesn't balance you will have to tick off bank statement, see where it doesn't match. If you receive money from MYOB for card payments online, I feel for you as the dates don't always match in bank account to when MYOB say they paid it which is painful. If this happens do 2 months rec together. Hope I have not confused you. Good luck!34Views0likes0CommentsPayroll register report missing a staff member in a pay run.
Hi MYOB Business My pay week runs from Thursday to Wednesday pay on Thursday. I was going to pay the ATO my PayG today and Super for October 2025 and seen something is wrong and figures do not match up! I hired a new employee on the 09.10.25. This is a Thursday and the first day of our pay run 09.10.25-15.10.25 pay on 16.10.25. The new employee was in a pay run with 9 other staff members. His payslip says he worked and earned Gross $749.54 yet on the payroll register it is recorded as $0 and his first week pay is recorded on the payroll register 16.10.25-22.10.25 pay on 23.10.25 the next week ! it says he earned $749.54 Gross when in his second week he earned $424.89. All other staff pays are correct. I am so confused as to how the report can do this. It is throwing my whole month out by moving his pay forward one week at a time. It just does not make sense. I have shut down the program and re-opened. Not sure what else to do. I need someone to look at this as my payroll register does not match ATO STP reporting and payslips for this employee. How can the payroll register have $0 against his first week when his payslip says he was paid the correct amount? Please help I have stayed 3.5 hours after work to nut it out and it seems impossible. Regards Josie22Views0likes1CommentRe: Spinning and Slow
It has been like this since you done the last upgrade a year ago. Impossible to get accounts out every month. I have reported it several times, but nothing happens. I think you have too many users and your system cannot handle it. It is exhausting sitting on hold for hours trying to get through to complain about it!94Views0likes0CommentsRe: Sending invoices by email - no record of sent
This is happening to me too. Activity history doesn't show it is emailed either. Also went into sales register and it is just blank not working at all! This program is becoming a joke at end of month I am being paid to just sit here because nothing works properly .Myob need to stop selling this service when they cannot provide to the clients they already have. So frustrating. I cannot get through by phoning them either!90Views0likes2CommentsBank reconciliation out of balance because MYOB entered Payby payment with incorrect date.
Hi All My bank statement and bank feed say I received a MYOB Payby payment in November. MYOB have entered the payment as being paid on the wrong month December on the online invoice payments transaction details. I cannot reconcile November because of their mistake. I have rung MYOB and Edralyn Yunson 103489866 went on Team viewer and was unable to help me after half an hour. She suggested I get my accountant to fix it up. I told her I do not want the added expense of using my accountant for an MYOB error. She then said hold the line I will transfer you and the line was disconnected after 10 minutes. I have contacted MYOB by email but no response as yet. I need to get this sorted so I can do my BAS hoping someone can help. Thank you Josie47Views0likes1CommentRe: Allocating wages in bank feed
Looking further into it the 7 staff in my bank feed that I can not allocate they are sitting in Prepare electronic payments. As I said 5 have been automatically reconsiled out of 12 staff from same payrun. I tried to set this electronic bank thing up but failed as even putting Company name in the 18 charactors for our name it would not let me go past 5. Also would not let me put the whole bank code in that I rang bank for only part of it. So I gave up. How do I get them out of this section? Having a nightmare here . Thank you1.1KViews0likes0CommentsRe: Allocating wages in bank feed
Checked my bank reconsiliation and out of the 12 pays processed on the 1st 5 have been automatically reconsiled. 7 have not been reconsiled. These were all in the one payrun. Only 7 left in my bank feed to be allocated. Quite a bit confusing. This has cost me so many hours of my own time now. I can not even do my job anymore with this upgrade. This problem along with the other 20 problems I am trying to sort out. THE STRESS . So how do I get the payments off my bank feed and allocated now now?1.2KViews0likes1CommentAllocating wages in bank feed
Still trying to allocate last Thursdays wages in the bank feed. It does not give me any matches. Nothing comes up when I search employee name . Someone suggested I change payment type to cheque this has made no difference. My bank feed actually gives me no match suggestions now upgrade has started for any banking. I have to search all customers or invoice numbers to match. This will be a nightmare now I have seen so many invoices made with the same number because it did not roll over. Quite annoying having to go back into invoices to find invoice number for a payment.1.4KViews0likes4Comments