Payroll register report missing a staff member in a pay run.

Question

Hi MYOB BusinessMy pay week runs from Thursday to Wednesday pay on Thursday.I was going to pay the ATO my PayG today and Super for October 2025 and seen something is wrong and figures do not match up!I hired a new employee on the 09.10.25. This is a Thursday and the first day of our pay run&nbsp;09.10.25-15.10.25 pay on 16.10.25.The new employee was in a pay run with 9 other staff members.&nbsp; His payslip says he worked and earned Gross $749.54 yet on the payroll register it is recorded as $0 and his first week pay is recorded on the payroll register 16.10.25-22.10.25 pay on 23.10.25 the next week ! it says he earned $749.54 Gross when in his second week he earned $424.89. All other staff pays are correct.I am so confused as to how the report can do this. It is throwing my whole month out by moving his pay forward one week at a time. It just does not make sense. I have shut down the program and re-opened. Not sure what else to do. I need someone to look at this as my payroll register does not match ATO STP reporting and payslips for this employee. How can the payroll register have $0 against his first week when his payslip says he was paid the correct amount?Please help I have stayed 3.5 hours after work to nut it out and it seems impossible.RegardsJosie&nbsp;

princess_r · Answer

Hi Josie,&nbsp;You absolutely did the right thing by pausing to check before paying the ATO. I can imagine how stressful that was, especially after spending 3.5 hours on it. This kind of mismatch usually pops up when the payroll reports are run with the wrong date filter, or there’s a small date/setting mismatch for that employee. The first step is to find what’s causing the discrepancy. Once you spot it, you can either reverse and reprocess the pay, or do an adjustment pay.&nbsp;&nbsp;A good way to start:When you run payroll reports (especially Activity and Register), make sure you’re filtering by the payment dateCheck that the employee’s pay cycle matches everyone else’sOpen the pay run for the affected date and compare it with the payroll reports and the YTD verification reportIf you like, you can connect with our team straight from our website, whatever’s easiest for you.&nbsp;Cheers,Princess

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Payroll register report missing a staff member in a pay run.

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