Karadoc
Experienced Cover User
Joined 8 years ago
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STP2 Verification Report
Hi , i hope someone can help me with this one. When i compare the STP2 Verification report to my accountright payroll summary report i have a difference. The difference is for an amount of $390.39 which i can identify as a Back Pay paid to 1 employee. This (Back Pay) is in the category for STP2 of Gross payments, why would it be missing off the STP2 Verification report. I have checked and the Payroll report send to STP on the day was accepted. This has me confused, does anyone have any ideas?27Views0likes1CommentPayroll STP verification report
Hi , i hope someone can help me with this one. When i compare the STP2 Verification report to my accountright payroll summary report i have a difference. The difference is for an amount of $390.39 which i can identify as a Back Pay paid to 1 employee. This (Back Pay) is in the category for STP2 of Gross payments, why would it be missing off the STP2 Verification report. I have checked and the Payroll report send to STP on the day was accepted. This has me confused, does anyone have any ideas?70Views0likes1CommentRe: Accountright and invoices now missing logo when emailing
Hi Princess_R I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue. Thank you for your assistance, much appreciated!477Views0likes1CommentRe: Accountright and invoices now missing logo when emailing
Hi Princess, I have re created the invoice and sent to my private email, it still comes through with no logo. I was not able to clear the Cache as the instructions did not take me to the areas it says, i am using windows 11 if that helps?734Views0likes4CommentsRe: Accountright and invoices now missing logo when emailing
Hi, Just realised that the Cache i cleared may not be correct as the instructions did not take me to the place it said it would , i am using windows and it just took me to a instuctions page no the file folder with accountright folder. how do i find it with windows?809Views0likes6CommentsRe: Accountright and invoices now missing logo when emailing
Hi, Cleared the cache and tried to email again form was still without logo's etc. tried to emai from Web browser the form is still blank, however i can print from both and form is correct. Any further idea's? Thanks for your help with this.802Views0likes0Comments