NailEquip
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Joined 8 years ago
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Re: ACCESS DENIED
Hi Shella, It seems the post I'm trying to get into (see attachment below) is what I am having difficulty reading. I have cleared cache etc, as you suggested, and I can see other discussions, but still not the below. All MYOB subscribers should be able to read all discussions. Has MYOB taken this discussion off their site?40Views0likes1CommentRe: MYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi Cramptons, Even though this option can be turned off you will need to go into each individual invoice, prior to the date you turn option off, and "edit" each payment option on invoices (open and closed invoices). It's very time consuming depending on how many invoices you have in your system.46Views1like0CommentsRe: CHARGES to use the online payment option
So, I've just telephoned MYOB and apparently even though "ONLINE PAYMENTS" have been stopped from 17/7/2025 all outstanding invoices prior to the 17/7 are required to be turned off individually. OMG!!!!! I am furious!!!!!! This is NOT RIGHT!!!!!! MYOB - YOU NEED TO FIX THIS PROBLEM SO NO OUTSTANDING INVOICES CAN BE PAID VIA "ONLINE PAYMENTS"43Views0likes0CommentsRe: CHARGES to use the online payment option
Genreve, Would you kindly explain why, when I turned "ONLINE PAYMENTS" OFF on 17/7/2025 a payment went through "ONLINE PAYMENT" on 19/7/2025 - 2 days after it being turned off. This is NOT acceptable. I do not want this feature available to customers! Please advise ASAP why this is happening.49Views0likes0CommentsRe: CHARGES to use the online payment option
I have just spent an hour on the phone to MYOB (regarding the above). Unfortunately, I did not turn the "Online Payment" facility off in time and although I've only had one customer (hopefully no more) pay via Online Payment the dilemma is this - an email from MYOB was received by me stating a customer had paid via online payment / the invoice was automatically paid off in MYOB by MYOB (not me) / but the payment has not been deposited into my account yet. This means the running balance of the main bank account in MYOB will be unbalanced until payment is deposited. I know it isn't a big deal to some, so what your unbalanced until payment comes through, but how will this work for end of month statements etc. Is it just me or does this not make sense!!!!!! At least the MYOB rep confirmed I had turned the facility off.40Views0likes2CommentsRe: CHARGES to use the online payment option
Thanks for your reply Genreve, Two things: As of this afternoon I have turned OFF the online payment facility. I did this by going into Set Up / Preferences / Emailing / Edit payment options / and turned "Allow Online Invoice Payments OFF. Please advise me if ALL online payments are no longer available to my customers. I followed MYOB's Turning online payments on or off on MYOB's website. Also, I received a receipt from MYOB this afternoon stating a customer had paid their invoice via MYOB's new Online Payment system - this must have happened prior to me turning the facility off. On perusing this more closely I found MYOB had automatically paid the invoice off in my MYOB Accountright, but I haven't received the funds into my bank account, as yet. I WILL NOT be posting the item to my customer until the funds have hit my account. Please advise when the funds will be deposited into my account. Most importantly I need to know if "Online Payments" has been turned off permanently and ensured my small business will NOT be paying any surcharges to MYOB when not using this facility.43Views0likes0CommentsCHARGES to use the online payment option
Hi MYOB, Would you kindly advise the following: What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)? Is it a % of individual invoices? How will businesses opting for the new online payment system be charged (ie invoice from MYOB), or will MYOB take money directly from businesses account? Will banking organisations still be charging businesses ON ALL PAYMENTS, if the customer uses the MYOB BPAY/other options (on top of MYOB taking their cut), or will charges be less from the bank organisation? Are there any other costs (apart from monthly subscription) businesses will be required to pay TO MYOB if customers use the new online option? It would be greatly appreciated if you could answer these questions in your reply and not advise me to read through conditions etc, as I'm sure a lot of MYOB uses are wondering the same. I look forward to receiving your reply at your convenience. Thank you, Sharon NAIL EQUIP P/L119Views0likes6Comments