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NailEquip's avatar
NailEquip
Experienced Cover User
7 months ago

CHARGES to use the online payment option

Hi MYOB,   Would you kindly advise the following:   What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)?  Is it a % of individual invoices? How will ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago

Hi NailEquip, 

 

Thanks for the update. Yep, since you’ve followed the steps in the Turning online payments on or off article, your invoices won’t have the online payment options anymore.

For that payment that’s already gone through, it usually only takes about a day to show up in your bank account. The Online Invoice Payment feature pops the payment into undeposited funds first when your customer pays, then moves it over to your bank account the next day, and sorts out the ledger for you at the same time.

 

Regards,

Genreve

NailEquip's avatar
NailEquip
Experienced Cover User
6 months ago

Genreve,

 

Would you kindly explain why, when I turned "ONLINE PAYMENTS" OFF on 17/7/2025 a payment went through "ONLINE PAYMENT" on 19/7/2025 - 2 days after it being turned off.

 

This is NOT acceptable.  I do not want this feature available to customers!

 

Please advise ASAP why this is happening.

 

 

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