CHARGES to use the online payment option
Hi MYOB, Would you kindly advise the following: What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)? Is it a % of individual invoices? How will ...
Forum Discussion
I have just spent an hour on the phone to MYOB (regarding the above).
Unfortunately, I did not turn the "Online Payment" facility off in time and although I've only had one customer (hopefully no more) pay via Online Payment the dilemma is this - an email from MYOB was received by me stating a customer had paid via online payment / the invoice was automatically paid off in MYOB by MYOB (not me) / but the payment has not been deposited into my account yet. This means the running balance of the main bank account in MYOB will be unbalanced until payment is deposited. I know it isn't a big deal to some, so what your unbalanced until payment comes through, but how will this work for end of month statements etc.
Is it just me or does this not make sense!!!!!!
At least the MYOB rep confirmed I had turned the facility off.
Hi NailEquip,
Thanks for the update. Yep, since you’ve followed the steps in the Turning online payments on or off article, your invoices won’t have the online payment options anymore.
For that payment that’s already gone through, it usually only takes about a day to show up in your bank account. The Online Invoice Payment feature pops the payment into undeposited funds first when your customer pays, then moves it over to your bank account the next day, and sorts out the ledger for you at the same time.
Regards,
Genreve
Genreve,
Would you kindly explain why, when I turned "ONLINE PAYMENTS" OFF on 17/7/2025 a payment went through "ONLINE PAYMENT" on 19/7/2025 - 2 days after it being turned off.
This is NOT acceptable. I do not want this feature available to customers!
Please advise ASAP why this is happening.
