Monick
Experienced Cover User
Joined 8 years ago
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Superannuation employer contribution
We have a new employer with a super fund new to our business and MYOB is not allowing me to pay contributions into the fund. When I try to record the quarter for all employees, it has thrown up an error at that employee stating 'This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid fund name for it'. After researching the fund, I have done just that but it is still not allowing to record the payment. All details are correct, I'm not sure what else I can do and obviously need to process the super. Any suggestions would be appreciated!36Views0likes1CommentInvoice has been hacked
I have just been notified by a client that they have received an overdue notice with invoice attached to it from the MYOB system (which would be correct) - however he called as our bank details had been changed. It seems our invoice was intercepted. He did say that he had been notified recently that someone in Washington had tried to get into his bank details, so I do think it is his end that may be the problem. He has had invoices from other companies emailed around the same time as ours and their details are all correct. I then emailed the invoice in question to him again and it now is also correct. Not sure how this has happened, I have changed passwords to everything but was told I should also inform MYOB, as I don't have hours to spend waiting on the phone I was hoping this would get to them... has anyone else had this happen recently and did they have any ongoing issues or repercussions from this?254Views0likes1CommentRe: Payroll Entitlements not accruing
I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.438Views0likes1CommentRe: Payroll Entitlements not accruing
These records are for the one employee, however it seems to have happened across the board. The last time the entitlements balanced to my manual records appears to be 29th November. I have been taking off the annual leave however the balance on the entitlements report does not reflect this. I haven't checked the Personal Leave as yet but this seems to be out too.338Views0likes6CommentsRe: Payroll Entitlements not accruing
When processing Annual Leave the last few weeks for all employees, MYOB has been stating that all employees have no entitlements due. This is definately not the case. I haven't changed anything at all in the employee records so I'm presuming there is some sort of glitch happening? I have tried calling but haven't been able to get through.401Views0likes8CommentsPayroll Entitlements not accruing
Annual Leave and Personal Leave entitlements are not accruing, and in fact the system states that all employees had not entitlements available. I think this started in November going by my manual records but I haven't changed anything in the payroll system for this to occur.Solved486Views0likes10CommentsLeave Entitlements not showing on payslips
I have been informed that leave entitlements are not showing on our employees payslips. I have checked that the box is ticked in the employee card to show the entitlement on the payslips and that they are selected under Payroll > Payroll Categories > Annual Leave Pay > Employees. It also seems that it periodically happens ie: the entitlements were showing on the 11th October but haven't for the last few weeks. I haven't changed anything so am wondering if there has been an update that has made this happen.Solved1.7KViews0likes11Comments