ContributionsMost RecentMost LikesSolutionsLong Service Leave Incorrect Balances For a while now we add LSL as an entitlement for all employees including on start-up so that MYOB is calculating their entitlement. At the time, 13 December 2020 for the current employees we manually calculated their entitlement and put this figure into the Balance Adjustment column. We have now come to where an employee has worked 10 years and is actually entitled to LSL. I have ticked LSL under wage categories but their figures seem incorrect i.e. Balance Adjustment - has we calculated, Carry Over is a minus figure?, YTD at 6.335 and total incorrect because of carry over figure? I have checked our LSL entitlement set up and all is correct. Are we doing something wrong? SolvedRe: How to change user email address Hi Sai The user did go into app.myob.com and same issue. Re: Change of Company Name on Superannuation Payments Thank you Princess. I will contact the Pay Super Team as we have already made this change in MYOB Business details. Change of Company Name on Superannuation Payments We have changed our company name and all updates made within MYOB however, we cannot locate where to change our name so that employees viewing their superannuation payments in their external superannuation account will show our new name against the payment. Where do we change this? Re: How to change user email address Thanks Sai. The user does not have access to my.MYOB although she is set up i.e. How to change user email address In following Q&A solution I deactivated a user and recreated with their same name but updated email address but received message "There is already a user with this name. Enter a different name." Is there any way you can just update the email address and have the same name? Re: Wrong Supplier Card Correct Bank Account Thanks for your reply, Princess. I am using AccountRight and there is no option to Reversing a Transaction. It seems that I can only delete the incorrect transaction? Is this correct? Regards. Wrong Supplier Card Correct Bank Account A supplier has two cards with the same bank account. One card is named after her business and the other to her name. We mistakenly raised an invoice to her business card and paid it electronically. An invoice should have been raised to her name card. We will not receive a credit because the bank account is the same in both cards and is correct. How do we reverse the invoice and correct to her name as well as link the payment to her name cards as well? SolvedMYOB Teams - Leave and Timesheet Setup We are an organisation where employees work standard hours of 7.6 hours, Mon to Fri. Currently timesheets are manually completed fortnightly i.e. 7.6 hours each day with any leave shown. Would you please confirm that my understanding is correct, that MYOB team is only suitable for employees whose hours/days differ. We also are currently using manual leave application forms. We have trialled MYOB Teams for leave applications but find that an employee cannot be an approver of leave and an employee? A few employees approve leave for their staff, and their leave is approved by their manager but they do not appear on the drop down employee list once assigned as a leave approver. Leave applied for and approved also does not transfer over when processing payroll. Is this because it only transfers onto the timesheet? Grateful for your advice on above and whether MYOB Teams would be suitable for our organisation of approx. 50 employees. Re: YTD Holiday Accrual Balance still showing when paid out and change to casual staff status Thanks Tracey_H I eventually resolved this by giving her back her annual leave entitlement and then doing a $0 pay entering the hours as a negative against the entitlement category as you advised. I then had to remove her annual leave entitlement. Cheers.