M_Moar
Experienced Cover User
Joined 7 years ago
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Security Session Audit Report
Hi I logged onto MYOB this morning at approximately 8:06 am. However, when I ran the security session audit report, it shows me as having "successful logon to the file" at multiple times between 12:00 midnight and 7:30 am, prior to my actual log on at 8:06 am. If I re-run the report, it regularly shows early morning logons using my ID at minute intervals for approximately 15 minutes between 4:45 am and 5:00 am. There are occasional logons for user ID SYSTEM. Why is it showing me as logging on at times that I am not logged on. I have two factor authentication activated and no reason to believe that anyone else has my username and password combination. Thanks.66Views0likes1CommentRe: Income Statement Not Appearing in Employee's ATO Account
Hi Princess Is it really that easy?! Sending an update event will also then cause the Income Statement to be visible as 'Tax Ready' in the employee's ATO account, without needing to resubmit the finalisation - is that correct? I really hope that's the case - I was dreading a much more complicated process.213Views0likes1CommentRe: Income Statement Not Appearing in Employee's ATO Account
Hi Princess Thanks for replying - I really appreciate that. I 'inherited' this MYOB file and can see that the employee's date of birth has been entered incorrectly in his MYOB employee card (he commenced in May 2023). I am waiting for confirmation from the employee whether we have the correct TFN on file. Given that the amounts paid are correct, would I simply undo the finalisation, update his DOB in his card, and then send an update event (in this financial year), following by a second finalisation for last financial year? Appreciate your advice.259Views0likes1CommentIncome Statement Not Appearing in Employee's ATO Account
Hi, I submitted our EOY Finalisation on 02.07.24 and the report shows in Payroll Reporting as Accepted. I am an employee of this business, and my income statement appears as tax ready. However, an employee has contacted me and claims that their income statement is not appearing at all in their ATO account. They have sent a screenshot from the ATO app which shows other payers, but not us. I have not been informed by any other staff member that their income statement is not appearing. Any suggestions as to how to rectify this, please. Thanks.Solved734Views0likes7CommentsMYOB Web Browser / File Not Loading
Hi, I can open our company file via the AccountRight desktop software and it shows in the bottom right-hand corner as 'online'. However, when I click the Payroll Reporting Centre button, a web browser is launched and I receive a 'something went wrong' page. I have full admin user access. Any suggestions why I am receiving the error page? Thanks.310Views0likes3CommentsChange of Bookkeeper / BMS ID
Hi The company I work for currently outsources payroll and bookkeeping to an external bookkeeper, who has been submitting STP2 reports via her BAS/Tax Agent number. However, the company now wishes to bring payroll and bookkeeping in-house and submit STP2 reports directly themselves via MYOB. When processing payroll, will ticking the 'authorised sender' be sufficient, or do we need to undertake another step before processing the first payrun in-house? I am unsure how the BMS ID works where nothing has changed about the business other than the person submitting the STP report. Thanks in advance.Solved442Views0likes3Comments