User_07092023
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Can not pay super
Help! This has been a nightmare trying to pay employees super as i usually do every quarter. Nothing has changed in any of the accounts, I have checked ASIC & MYOB for the super fund's details and it is all the same, I go into payroll ~ Super Payments ~ create super payment~ enter the appropriate dates ~tick on the correct payments~ click Record and I get this each and every time "One or more super funds selected is inactive and can't accept payments. Find out more" I have followed the link and checked as I said everything is still the exact same as it was for the last quarter payments which went through as normal. I have spent over an hour ""Chatting" with a MYOB person once I got passed the BOT and he could not offer any help other than this rom MYOB: "And the resolution for this is for you to call the Superannuation company of the employee to validate and update the details I need of their superpay." it did not help doing this. There are old articles regarding this on this forum since 2022 and I have tried all the solutions, other than deleting the employees and trying to add all their details in again (which I do not want to do) can anyone give me a solution to this? Thanks156Views0likes3Comments