Carbine
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Joined 7 years ago
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Re: What are we paying for?
Well, things were on the up. Until recently someone (something) using AccountRight was fixing all my invoices that customers had paid using a C/Card and after a few days the $$$ would land in my account and the payment would match to something that I could never view because I don't have AccountRight software. Just before Christmas however, a customer used BPay and now I have a payment in my bank feed that doesn't match the invoice (because BPay can't be surcharged) and the invoice shows as paid. Could you please wake up one of your bots (who I suspect live on the sub continent) and get this sorted, please pretty please with sugar on top. If this is going to be an ongoing issue, should I turn off the BPay option? Now for the praise; I am 95% happy with MYOB Business. Once I got over the (not asked for) upgrade from Essentials, I find most aspects of Business to be intuitive enough to work for me and my (getting smaller by the day) business, especially payroll. (Some employees do find the Teams app to be buggy but I can't really pin down a consistent issue there) and please tell me that business owners still don't have to enter themselves as an employee in order to approve timesheets. One step at a time Cranky Book Keeper (95% ecstatic)29Views0likes1CommentWhat are we paying for?
If you try to reclaim the surcharge fees the client ends up with a payment that doesn't match the invoice they just received. If you don't try to reclaim the surcharge fees you end up with a payment into your bank account that can't be matched to anything as the invoice shows as closed. The reason for this gripe is that I'm not an accountant, I pay MYOB a monthly fee to hopefully make my life easier. I am also not opposed to the online fee collection (although 1.2% would be a lot closer to the mark than 1.8%) but at least integrate the whole thing properly. Cranky Book Keeper141Views2likes5CommentsRe: What are we paying for?
Thankyou Shella, Since my last gripe, Someone with AccountRight desktop software (not me) has gone in and fixed the non matching invoice but I cant view it to see what they did because I don't have the software. I've got auto-matching turned on, I've got a fee expense account set up (and I checked, the surcharges are in there). I have the payment category set as my bank account (the same one as the bank feed). Is the MYOB repair fairy going to fix this every time someone decides to pay by c/card or BPay (if so there's another one waiting in my bank feed) or do I just turn off the payment option and we both miss out. It is obviously fixable if you have AccountRight, any suggestions? Carbine72Views0likes1CommentRe: EOFY Leave hrs do not balance
Thankyou Gavin 12345, Companies rarely admit their errors, so thankyou. I'm fastidious when it comes to doing payroll, hence I had no idea how to repair the error because I can't see how it occurred. Now I know I can fix it later for cosmetic effect. Thankyou again Carbine553Views0likes1CommentRe: EOFY Leave hrs do not balance
All I want to know is can I leave it as is. I've never adjusted pays manually, the problems all occurred during the 'upgrade'. All the employees in question have now left. I know they were paid correctly at the time. All the dollar values match. Do I need to spend endless hours fixing an MYOB software stuff-up or not?603Views2likes0CommentsEOFY Leave hrs do not balance
My Payroll Register and Payroll Activity reports match exactly for the $ amounts but the leave balance (hrs) does not. Some, but not all, employees who left during the FY and had their leave paid out have a negative hrs value in the Payroll Register but not in the Payroll Activity. I suspect it might be due to A/L hrs carried over from previous yrs. Does it matter for EOFY finalisation? Thanking MYOB Supporters in advanceSolved711Views0likes6Comments