Forum Discussion

Carbine's avatar
Carbine
Experienced User
8 months ago

What are we paying for?

If you try to reclaim the surcharge fees the client ends up with a payment that doesn't match the invoice they just received. If you don't try to reclaim the surcharge fees you end up with a payment into your bank account that can't be matched to anything as the invoice shows as closed.

 

The reason for this gripe is that I'm not an accountant, I pay MYOB a monthly fee to hopefully make my life easier. I am also not opposed to the online fee collection (although 1.2% would be a lot closer to the mark than 1.8%) but at least integrate the whole thing properly.


Cranky Book Keeper

 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi Carbine

     

    I totally understand your frustration with the online invoicing fees and the challenges you're facing with payment matching. MYOB has recently changed the way they bill for online invoice payments. Instead of adding the fees as a lump sum to the following month's subscription invoice, the fees are now subtracted when each invoice is settled. This means that when someone uses the "Pay now" feature in the online invoice, the payment you receive will be the invoice amount minus the applicable fees. You may check out this link here for more details. I understand that this doesn't alleviate the issues you're experiencing. Therefore, I recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They can provide more precise information regarding your concern.

     

     

    Kind regards,

    Shella

  • Carbine's avatar
    Carbine
    Experienced User

    Thankyou Shella,

    Since my last gripe, Someone with AccountRight desktop software (not me) has gone in and fixed the non matching invoice but I cant view it to see what they did because I don't have the software.

    I've got auto-matching turned on, I've got a fee expense account set up (and I checked, the surcharges are in there). I have the payment category set as my bank account (the same one as the bank feed). Is the MYOB repair fairy going to fix this every time someone decides to pay by c/card or BPay (if so there's another one waiting in my bank feed) or do I just turn off the payment option and we both miss out. 

    It is obviously fixable if you have AccountRight, any suggestions?

    Carbine

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi Carbine,

       

      Sorry for replying so late. As for the auto-matching feature, it's designed to find a unique invoice or bill that matches the bank transaction. However, it seems like you're experiencing some issues with it. If the auto-matching function is causing problems, you might want to consider turning it off and manually matching your transactions. This could give you more control over the process and ensure the correct matching of invoices. If you're still in need of help with the matching issues you're encountering, please don't hesitate to reach out to us directly.

       

      Cheers,

      Princess

  • Carbine's avatar
    Carbine
    Experienced User

    Well, things were on the up. Until recently someone (something) using AccountRight was fixing all my invoices that customers had paid using a C/Card and after a few days the $$$ would land in my account and the payment would match to something that I could never view because I don't have AccountRight software. Just before Christmas however, a customer used BPay and now I have a payment in my bank feed that doesn't match the invoice (because BPay can't be surcharged) and the invoice shows as paid. 

    Could you please wake up one of your bots (who I suspect live on the sub continent) and get this sorted, please pretty please with sugar on top.

    If this is going to be an ongoing issue, should I turn off the BPay option?

    Now for the praise; I am 95% happy with MYOB Business. Once I got over the (not asked for) upgrade from Essentials, I find most aspects of Business to be intuitive enough to work for me and my (getting smaller by the day) business, especially payroll. (Some employees do find the Teams app to be buggy but I can't really pin down a consistent issue there) and please tell me that business owners still don't have to enter themselves as an employee in order to approve timesheets.

    One step at a time

    Cranky Book Keeper (95% ecstatic) 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi Carbine,

       

      Since there is no option to pass on surcharges for BPAY payments, you'll need to account for surcharges manually. The steps in this link will help you with the process.

       

      For your MYOB Teams question, all approving managers must first be employees in the file. You can read about that from this link.

       

      Thanks,
      Genreve