What are we paying for?

Hi Carbine

I totally understand your frustration with the online invoicing fees and the challenges you're facing with payment matching. MYOB has recently changed the way they bill for online invoice payments. Instead of adding the fees as a lump sum to the following month's subscription invoice, the fees are now subtracted when each invoice is settled. This means that when someone uses the "Pay now" feature in the online invoice, the payment you receive will be the invoice amount minus the applicable fees. You may check out this link here for more details. I understand that this doesn't alleviate the issues you're experiencing. Therefore, I recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They can provide more precise information regarding your concern.

Kind regards,

Shella

Thankyou Shella,

Since my last gripe, Someone with AccountRight desktop software (not me) has gone in and fixed the non matching invoice but I cant view it to see what they did because I don't have the software.

I've got auto-matching turned on, I've got a fee expense account set up (and I checked, the surcharges are in there). I have the payment category set as my bank account (the same one as the bank feed). Is the MYOB repair fairy going to fix this every time someone decides to pay by c/card or BPay (if so there's another one waiting in my bank feed) or do I just turn off the payment option and we both miss out. 

It is obviously fixable if you have AccountRight, any suggestions?

Carbine

Well, things were on the up. Until recently someone (something) using AccountRight was fixing all my invoices that customers had paid using a C/Card and after a few days the $$$ would land in my account and the payment would match to something that I could never view because I don't have AccountRight software. Just before Christmas however, a customer used BPay and now I have a payment in my bank feed that doesn't match the invoice (because BPay can't be surcharged) and the invoice shows as paid. 

Could you please wake up one of your bots (who I suspect live on the sub continent) and get this sorted, please pretty please with sugar on top.

If this is going to be an ongoing issue, should I turn off the BPay option?

Now for the praise; I am 95% happy with MYOB Business. Once I got over the (not asked for) upgrade from Essentials, I find most aspects of Business to be intuitive enough to work for me and my (getting smaller by the day) business, especially payroll. (Some employees do find the Teams app to be buggy but I can't really pin down a consistent issue there) and please tell me that business owners still don't have to enter themselves as an employee in order to approve timesheets.

One step at a time

Cranky Book Keeper (95% ecstatic)