What are we paying for?
If you try to reclaim the surcharge fees the client ends up with a payment that doesn't match the invoice they just received. If you don't try to reclaim the surcharge fees you end up with a payment ...
Forum Discussion
Hi Carbine
I totally understand your frustration with the online invoicing fees and the challenges you're facing with payment matching. MYOB has recently changed the way they bill for online invoice payments. Instead of adding the fees as a lump sum to the following month's subscription invoice, the fees are now subtracted when each invoice is settled. This means that when someone uses the "Pay now" feature in the online invoice, the payment you receive will be the invoice amount minus the applicable fees. You may check out this link here for more details. I understand that this doesn't alleviate the issues you're experiencing. Therefore, I recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They can provide more precise information regarding your concern.
Kind regards,
Shella
