What are we paying for?
If you try to reclaim the surcharge fees the client ends up with a payment that doesn't match the invoice they just received. If you don't try to reclaim the surcharge fees you end up with a payment ...
Forum Discussion
Thankyou Shella,
Since my last gripe, Someone with AccountRight desktop software (not me) has gone in and fixed the non matching invoice but I cant view it to see what they did because I don't have the software.
I've got auto-matching turned on, I've got a fee expense account set up (and I checked, the surcharges are in there). I have the payment category set as my bank account (the same one as the bank feed). Is the MYOB repair fairy going to fix this every time someone decides to pay by c/card or BPay (if so there's another one waiting in my bank feed) or do I just turn off the payment option and we both miss out.
It is obviously fixable if you have AccountRight, any suggestions?
Carbine
Hi Carbine,
Sorry for replying so late. As for the auto-matching feature, it's designed to find a unique invoice or bill that matches the bank transaction. However, it seems like you're experiencing some issues with it. If the auto-matching function is causing problems, you might want to consider turning it off and manually matching your transactions. This could give you more control over the process and ensure the correct matching of invoices. If you're still in need of help with the matching issues you're encountering, please don't hesitate to reach out to us directly.
Cheers,
Princess
