JillL1
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Joined 6 years ago
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Re: MYOB AccountRight Command Centre Changes
So, we have an "update" filled with useless fluff that, from the overwhelming amount of negative feedback herein, the majority of users do not rate as necessary or even helpful but other real issues are ignored? MYOB how much longer before you resolve the security problem that occurs after doing a backup? It is 2 years now since one of your moderators replied "The scenario where the application closes after a backup, creating additional steps to reopen and logout, is definitely not ideal. There are multiple possible solutions that can be considered for both simplifying the logout process and this scenario with backups. Our developers are definitely looking into this". How much longer?? What about the problem with incorrect bank account numbers displaying on the Electronic Payments Register. That one has also been years. I could go on, but it is unfortunately on deaf ears. This forum is filled with the real problems that users are concerned about. Why are the developers not working on those issues that should be high priority? This is all about the fluff of making it look pretty, what happened to providing a serious, reliable accounting package?131Views7likes0CommentsRe: Update -Improved Security- 2FA changes
Princess_RHow are the developers going with this? They seem to have time to fluff about and change to more "user friendly" wording but is there any priority at all for these security concerns? It is 7 months since this was raised, 3 months since you advised developers were "definitely looking into this", 2 months since I had an emailed reply from Tiff Codoceo that "I understand the instructions Mike has provided has security concerns and there is no security measures fully in place". You all seem to agree there is a problem - could someone fix it. Please!27Views2likes0CommentsRe: Account Right Friendly language to make things clearer
Shella_AThanks for your response. Could you give some background on who the testing group are? Are they are group of established users with a good representation of experienced bookkeepers and accountants? Was there a difference in the response from current experienced users to those with no experience in accounting software?41Views0likes1CommentRe: Account Right Friendly language to make things clearer
Hi Shella_A Thank you, but another empty answer. MYOB are changing very well established, long term commonly used accounting terminology - to make it easier?? How does "inventory" make less sense than "products & services"? Does MYOB see themselves as a serious accounting software provider? With reference to security - perhaps make yourself familiar with the thread labelled "Update - Improved Security - 2FA changes" The major security problems there - i.e. being able to login without password or 2FA depending on how you log out - 7 months after being raised. That doesn't feel like MYOB are valuing the feedback. I'm still waiting for an answer on the correct way to log out after doing a backup. Currently the software closes but does not require any security on re-opening.56Views0likes2CommentsAccount Right Friendly language to make things clearer
Hi MYOB - could you advise if there is a plan to change to the "friendly" language in the desktop version (i.e. not the browser)? After many years of being very comfortable with the "technical jargon" - i.e. commonly used accounting language we are very much not keen on more touchy feely "improvements" that are going to leave us scratching our heads on what exactly we are looking for. Have to ask again - does MYOB see themselves as providing serious accounting software? How about sorting out the security issues instead of fixing something that was not broken!110Views2likes6CommentsRe: Update -Improved Security- 2FA changes
Mike_MYOB Princess_R I'm almost speechless... Just to clarify. EVERY other programme we use that requires 2FA, requires it without variation. No exceptions. No work arounds. No awkward, non-standard way of logging out. No need to instigate levels of security OUTSIDE of the program just to get some basic security happening. Most, if not all, automatically log you out after a short period of inactivity. They just work as they are intended to. This one does not.163Views0likes0CommentsRe: Update -Improved Security- 2FA changes
Princess_R At the very real risk of wasting my time and effort - Could you direct me to where in the release notes it talks about the 2FA - or warns users about the lack of security please? As a user the communication from MYOB has been dismal on this. The advice from MYOB has been conflicting and unclear, it is no wonder that the developers are no closer to a solution when MYOB don't appear to have any grip on how big a security concern this is for users. In a world where logging into any site has become more and more secure to have an accounting package with such a gaping hole in it's security is simply unbelievable. Are you serious about fixing this or do we need to take our loyalty elsewhere? Are you waiting for a media storm on a widespread MYOB breach of security? How exactly do we take this complaint further up the chain? I've tried your complaints process and that is the same "we hope this addresses your concerns in full" or "please feel free to reach out if anything else I can help with". We, the users, those who make MYOB viable ARE BEGGING for help on this issue. This is the security of our accounting records and MYOB are not prioritising the solution - WHY?? As per your Customer Resolutions advice - 2FA is an ATO requirement. Can you please demonstrate how you are compliant with that? If MYOB are unwilling to give users a timely resolution, should we be lodging a complaint with the ATO?203Views2likes4CommentsRe: Update -Improved Security- 2FA changes
Princess_R So, after the backup we need to re-open the file and then log out via the services menu? There is NO option to log out once the backup is complete. Great that you are in talks with the developers but, it has been 5 months. What does MYOB consider an acceptable time frame for a response to be?283Views0likes11Comments