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Emailing invoices from Outlook to MYOB InTray - invoices not reliably going across
Good Morning We have many companies' utilising MYOB, and we are experiencing in only some of them where we send the supplier invoice across to the MYOB in-tray for entry later, however the invoice just doesn't go across for some reason and gets missed. This has resulted in suppliers not getting paid in a couple of instances. Has anyone else experienced this, and if so. how did you rectify? Thankyou Leanne58Views1like2CommentsRe: Returned Super Payment
Thanks Princess This issue is that the reversing process as instructed by MYOB wasn't working, MYOB would keep freezing. Once I know that the superannuation has hit the employees account, I will reach out to the MYOB support team to see if we can resolve without have to try the whole reverse process again. Appreciate your input. Cheers Leanne41Views0likes1CommentRe: Returned Super Payment
Good Morning Doreen Pay Super Team are currently looking into for me; the payment is now showing completed however the super fund are unable to check their side in regard to the payment hitting the employee's super account. I also now have the rejected amount sitting in my balance sheet twice causing the GL account to be unbalanced as at 31 October 2025 - need to get this sorted so I hope the Pay Super Team can assist me in this area also. Cheers Leanne42Views0likes3CommentsReturned Super Payment
We had a new employee's super payment returned by Mercer due to an incorrect SPIN being used for this employee. I had all sorts of issues with physical MYOB just not wishing to follow the MYOB instructions in reversing the super payment, kept timing out. After a very lengthy call with MYOB, and many attempts the reversal seems to have happened and the returned payment has been done. However, under payments the remittance of the returned payment is still showing as 'Processing Payment' - I remitted it 3 days ago. I contacted Mercy Super and they need a 'conversation ID' used by the MYOB clearing house - has anyone been asked for this - where do I look for this? Thanks LeanneSolved98Views0likes5CommentsRe: Cloud MYOB file slow - purging of Data
As mentioned to Mary008 we used Myox Services and all has seemed to have worked as expected however I still find getting reports out of MYOB very slow... even though now we only have 2 years of data in our Cloud MYOB, MYOB still will stop responding and crash. Very frustrating!!!Re: Cloud MYOB file slow - purging of Data
HI Sinclair We didn't as MYOX wouldn't provide a cost unless we gave them a backup of our data which management weren't so keen on. Our IT department are looking at creating another MYOB file which we can keep for historical purposes and then reducing the live MYOB file which we are utilising - not sure how they are going about the reducing part given that purging isn't an option. The person we were speaking with was Paul Wylde email address was admin@myoxservices.com.au Good Luck....Re: Hard close each month-end
Hi Sai How do I prevent staff accessing the Security tab under Preferences - I am forever going into there and finding the Lock Period OPEN - its darn frustrating to be honest. I want myself to be the only person who can choose to enter stuff into a previous period. Thankyou41Views0likes1Comment