Forum Discussion

LDOG's avatar
LDOG
Experienced User
3 months ago
Solved

Returned Super Payment

We had a new employee's super payment returned by Mercer due to an incorrect SPIN being used for this employee.    I had all sorts of issues with physical MYOB just not wishing to follow the MYOB i...
  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hey LDOG,

     

    You’ve wrangled a lot there and got the reversal through. Seeing the remittance sitting at processing payment after 3 days is normal, as Pay Super clears for up to 5 business days. If the status is still showing the same after that, it’s best to reach out to the Pay Super team so they can check the batch. For the conversation ID Mercer is asking for, pop an email to paysuper@myob.com and the team can provide it.

     

    Cheers,

    Doreen

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi LDOG,

 

Great to hear they’re looking into the payment issue. Rejected super amounts can show up twice on your balance sheet if the payment was recorded incorrectly, usually from an incorrect reversal or a duplicate entry. To sort it out, find the transaction that’s causing the double-up, then either reverse or delete the wrong one. I’ve added a couple of quick reads below to help you sort out rejected super payments. 

You can also connect with our live chat team via MOCA (our virtual assistant), or log a support ticket in My Account and we’ll walk you through it. 

 

Cheers,

Princess

LDOG's avatar
LDOG
Experienced User
3 months ago

Thanks Princess

 

This issue is that the reversing process as instructed by MYOB wasn't working, MYOB would keep freezing. 

 

Once I know that the superannuation has hit the employees account, I will reach out to the MYOB support team to see if we can resolve without have to try the whole reverse process again.   Appreciate your input.

 

Cheers

Leanne

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi LDOG,

     

    It’s not normal for MYOB to keep freezing when you’re reversing or recording a transaction, so this is something we need to take a closer look at. When you’re ready, reach out and our team will jump in to help get it sorted.

     

    Cheers,

    Princess

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