ann75
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Joined 5 years ago
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Re: Urgent-Payrun duplicated/doubled up by MYOB software error
I cant think why there would be any duplicate accounts for these files/employees. These are employees who have been with us for 5 years and we have never had this issue. I have reached out to MyAccount and submitted a case there. Meanwhile can you please help with this? I couldnt delete the duplicate payrun of one of the employees, I could only do a reversal. Now I have the duplicate payrun and its reversal sitting in my 'Prepare Electronic payments' window. Am I supposed to tick both and download the file. Right now my balance sheet and P&L look fine. If I select these, will it cause and change. Can I leave them as is? I have attached the screenshot for your reference.Urgent-Payrun duplicated/doubled up by MYOB software error
Hi, We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal. This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun. Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options . Please look in to the matter. Regards, AnnInvoices not received by Customer
Hi, We are experiencing a glitch since yesterday with our invoices going out from MYOB. Every time an invoice is sent to the customer, a copy comes to our payments folder inbox as well. However since yesterday, the invoices are going to our Microsoft quarantine as suspected phishing emails. These invoices are not being received at customer end as well. We are not sure if its the same case at their end too. We have had to manually send the PDF to these customers again. When we release it from quarantine, it reflects in our inbox but we have no idea if it is received at customer side. This is a major concern is we have invoices not being received by our customer. The issue started yesterday and has not been resolved yet. The invoices sent this monrning also showed up in quarnatine at our end. Can someone please look into the matter?Re: Payroll Finalisation report not matching with Payroll Register Summary
Hi Jemar, thank you for your reply. As they were both not paid in 2023-24, I doubt any change was made in their contact details. But the issue is these 2 employees were not paid for at all in 2023-24, so they are not there in pay runs processed, nor in single touch reports that have gone in 23-24. So will sending an update event help? Also for the time being, to make sure the finalisation report has gone in time, I had unticked these 2 problems pay runs and clicked on 'finalise and notify ATO" for the 23 remaining employees. So now in the STP report tab, I have the finalisation report that I sent also shown on top. Please see picture below. Can I send an update event now? Will it remve them from the EOFY finalisation tab? Please help with this.Re: salary deduction not showing in payroll deductions in balance sheet
Hi Princess, I was about to post this issue I have on the community forum and then I realised the matter seems to be linked to the problem I had 5 months ago and for which I connected with you above. So, I was about to send the payroll YTD finalisation report from the system, and when i did a cross check of the Gross and PAYG numbers as per finalisation report vis a vis the payroll register, I saw there was mismatch. When I checked i saw the 2 employees I mentioned in the previous case above(if you could refer to the messages above) have a random payrun each amount sitting in the finalisation report which is causing the mismatch. What is strange is that we did NOT process a payrun for these 2 employees in 23-24. They were not employees of the entity in 2023-24. Their last payrun was in June 2023. ALso we do not know where the 2 payruns amounts for these 2 employees come from as we have not done a payrun of like that even in 22-23. Its almost like ghost payrun. There is some issue/glitch which affected multiple areas and only for these 2 employees. Now before I submit the finalisation report, I can untick these 2 pay runs and then we have the correct Gross and Payg total. But my question is where did these 2 payruns come from in the finalisation report when there was no pay run processed at all. When I look at the figures closely I see the payrun is done for 100 hours x their hourly rate. Both cases are the same. i have attached one of those cases. This shows only in the finalisation report and does not show anywhere else in past payrun, balance sheets, payroll register, payroll summary etc. Can you please help with this? I need to send the finalisation report asap but cause of this mismatch I havent. Regards, AnnRe: salary deduction not showing in payroll deductions in balance sheet
HI Princess, thanks for your reply. I am certain that the settings for linked accounts for employees iin the screenshots I sent were definitely not changed. It was set up this way in Feb 2022 for the first payrun for these employees and payroll deductions made over the next 4 months payroll. Its only now in Feb 2023 when we were preparing the books for tax filing( we havent closed the year yet) that we found the issue. Which is why I think it was a system glitch during set up time for both these employees. I do understand the complexitites around fixing this, at this point, so our accountant will look at working around through journal entries to take the amounts to the correct account. thanks for you responses though. Appreciate it.
