Hi ann75,
This will happen if there might be duplicate accounts in the file. This will need further investigation on the back-end. We recommend reaching out to our support team directly for assistance and present the screenshot you have. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Regards,
Earl
I cant think why there would be any duplicate accounts for these files/employees. These are employees who have been with us for 5 years and we have never had this issue. I have reached out to MyAccount and submitted a case there. Meanwhile can you please help with this? I couldnt delete the duplicate payrun of one of the employees, I could only do a reversal. Now I have the duplicate payrun and its reversal sitting in my 'Prepare Electronic payments' window. Am I supposed to tick both and download the file. Right now my balance sheet and P&L look fine. If I select these, will it cause and change. Can I leave them as is? I have attached the screenshot for your reference.
