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Re: MYOB Secure Invoicing Upgrade: update and Summary 11/03
*sigh* As I suspected. 100% time to move providers. However, I think MYOB is banking on that process being too hard for the majority of its customers & the frustration of downloading and emailing invoices too great for the others, so they inevitably 'win by default'. If enough of us leave, then maybe those that stay will be listened to ... that would be my hope for them. As for us - we're out.74Views1like0CommentsRe: MYOB Secure Invoicing Upgrade: update and Summary 11/03
How did you go with a formal complaint GKLBA ? We lost functionality yesterday because I refuse to verify. I am exploring other platforms but would love to join whoever is willing or has started to get MYOB investigated formally.213Views2likes2CommentsRe: MYOB Secure Invoicing Upgrade: update and Summary 11/03
I guess this is what we will have to do until I can get Xero up and running. Frustrating, but going through the verification process actually makes me so stressed & anxious - I feel physically ill. I don't think we will get any resolution, even a compromise, at MYOB which is why I asked if Tina had success with lodging something formally that I can support.138Views2likes7CommentsRe: MYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi Tina_15 I'd like to ask how you went with providing feedback / making a formal complaint to MYOB - what was the response? Did you proceed with any other formal complaint with Financial Ombudsmen or Fair Trading? As an 18 year veteran of MYOB - I have only ever complained twice & made 1 suggestion. My suggestion (quite a number of years ago, I might add) was to add 'attachments' to sales. We all know how that is going - although I see this morning that it has made the coming soon list! 1st complaint: The horrendous GUI update earlier in the year to help people who only occasionally use MYOB to find things easily. It took 2 days for me to re-create all of my users so they couldn't see any sensitive account information & click into reports that they had no business being in. Functionally, I still don't use those buttons even though I am in the program all day everyday building reports. Aesthetically, it is still an assault on my eyes each day! 2nd complaint - this one. What Tina has articulated above is pretty accurate to how I am feeling today after getting my 15 days notice late last night. We are a business in operation for almost 25 years with ATO, State/Federal departments, Licencing Directorate (with police fingerprints) all satisfied that we are a legitimate business. Our banking / financial institutions & Accountants are satisfied with our company identity (and actually asked for far less than what MYOB is) & offer secure payment options that we are happy with and paying for (that are costing LESS than what MYOB is offering). As previous victims to identity theft, we are extremely cautious of providing any identification digitally, as this is how we were compromised, through a 'reputable' third party verification process. We can't even call our bank anymore & must visit a branch with 100 points of ID before they can even open our file for discussion. And now, my accounting software wants me to upload more than the what was uploaded last time, to verify me for a service that I will not use - ever. Sorry, not true because as an added bonus, if we do decide to verify, I get to go back and MANUALLY adjust over 300 invoices that will default to the service that I didn't want. So whilst I am doing that, a customer may choose to 'pay securely' and by default - I have used the service that I never wanted. Side note: I read somewhere that the cash flow forecast is required for MYOB to insure / protect themselves against charge backs? We have NEVER had a charge back request from any of our customers, so that argument does not stack up. I get that MYOB needs to abide by compliance in the financial sector if it wants to be a financial service provider but that is a business decision by MYOB. Forcing your customers to unquestionably support this decision & downgrade them if they don't is coercive behaviour and I don't stand for that either professionally or personally. It is becoming increasingly difficult to Mind MY OWN Business using Mind Your Own Business. 2 Strikes MYOB ... and I don't even know if it will take a third.6Views9likes9CommentsRe: MYOB AccountRight Command Centre Changes
AmandaMYOB Simple, right? I have 16 users who each need different functions through different MYOB roles. This is not how I expected to spend my day! I am still (3 hours so far) trying to work out each user & their access, locking them out from doing work whilst I fumble through. Similar to Lulu3 MYOB does not allow individual customisation of reports, so we specifically train our team to only access the reports & functions THEY need. You have just undermined our entire process by giving them 'quick' access that YOU think they should have without a way for us to either disable it or customise it. And in 2 weeks when it is reporting time, I can almost guarantee that there will be a report that they cannot access because I have had to adjust their settings. So I will waste more of my time to try to figure out a work around for them. All to make it 'look pretty' and 'easy for those who login only use MYOB for one or two tasks' Give me a break!!181Views10likes1CommentRe: MYOB AccountRight Command Centre Changes
Who approved this update?! As someone who has MYOB open all day everyday, it is atrocious. There is too much going on. It doesn't even appear to really address any major concern?? Secondly, to those of us who have varying levels of team using the file, to now have it there - plain as day - information that they DO NOT need to see. Imagine my delight this morning as my team began to log-in and click through to things that previously they didn't know existed. Now I am madly trying to work out how to 'fix' their user access to make sure they are not going places that yesterday they didn't even know about let alone a quick key to get them there. Subsequently breaking their access from the things they actually need to do work. Way to go MYOB!! And to think that I still can't attach a customer purchase order to an invoice. Imagine that - an update that actually saves time & that we've been asking for for at least 5 years?!738Views40likes8Comments