ContributionsMost RecentMost LikesSolutionsRe: Online admin to file user Hi Leneth, The link you have sent does not explain how to change from online admin to file user. I was on the phone to supprot this morning and they asked me to change the employee to "advisor" and save then change back. I was able to change them to advisor but we could not change them back. Now they are stuck as an advisor. Online admin to file user Can I please have help changing a user from "online admin" back to "file user". Error: Unable to Connect Hi All, Trying to record a payrun and keep getting a time out message, then "Unable to connect" message. Internet connection is fine and have closed down and restarted Account Right. Is anyone else having this issue? Re: STP finalisation not balancing due to 2 x terminated employees Thanks Lisa. I did have access last week and now it has greyed out a few areas. Re: STP finalisation not balancing due to 2 x terminated employees I have tried to double click on it and it won't open. I can go to Customer, Supplier and Personal tabs, but not the Employee tab (screenshot attached). STP finalisation not balancing due to 2 x terminated employees When I was doing checks to get ready for STP finalistion I have found that the Payroll Summary does not match the STP Verification report. I have found that the errror is 2 employees that have been terminated. Their total wages and super are showing on the Payroll Summary but not on the STP Verification. I have gone in to try and remove termination date, reacitivate, send update event and re-enter termination date but the employee tab in the cards list is greyed out and I can not select. How can I fix this error? Thanks Katelyn Re: MYOB Team App Timesheets Hi Melisa_D, One last question, if the employee submits their timesheet, can we then go into their timesheet and allocate their hours to multiple jobs? OR how would this be done? Thanks Katelyn Re: MYOB Team App Timesheets Thanks for your helpMelisa_D I have done the online tutorial which answered most of my questions. Can you confirm that the approving manager will only see timesheets and leave requests, and won't be able to see other employees payrates? Thank you, Katelyn MYOB Team App Timesheets Hi, We are looking at inviting our employees to use the MYOB Team App on their phones to submit timesheets each week. Can you please send through a screenshot of what it would look like on their phone in the timesheet submission screen? Do they select job numbers in this screen? Thank you Solved