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KB-12's avatar
KB-12
Contributing User
11 months ago

Error: Unable to Connect

Hi All,

 

Trying to record a payrun and keep getting a time out message, then "Unable to connect" message. 

Internet connection is fine and have closed down and restarted Account Right. Is anyone else having this issue?

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi KB-12 

    Thank you so much for your post and sorry to hear that you were not able to record a payrun. There's a few things that can cause these errors including:

    • internet connection
    • scanning software on your computer
    • AccountRight service distinctions
    • AccountRight library services

    How can I fix connection errors?

    If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:

    • check the MYOB status page for outages
    • restart AccountRight
    • restart your modem/router
    • test your internet connection
    • temporarily disable scanning software

    If you're still having problems these help articles have detailed instructions and information that may be of assistance:

    Error: Connection error

    Unable to Connect: AccountRight Library Services have not started

    If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues

    Please do let me know how you go on this,
    Regards,
    Earl