Error: Unable to Connect
Hi All, Trying to record a payrun and keep getting a time out message, then "Unable to connect" message. Internet connection is fine and have closed down and restarted Account Right. Is anyone ...
Forum Discussion
Hi KB-12
Thank you so much for your post and sorry to hear that you were not able to record a payrun. There's a few things that can cause these errors including:
- internet connection
- scanning software on your computer
- AccountRight service distinctions
- AccountRight library services
How can I fix connection errors?
If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:
- check the MYOB status page for outages
- restart AccountRight
- restart your modem/router
- test your internet connection
- temporarily disable scanning software
If you're still having problems these help articles have detailed instructions and information that may be of assistance:
Error: Connection error
Unable to Connect: AccountRight Library Services have not started
If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues
Please do let me know how you go on this,
Regards,
Earl
