Forum Discussion

KB-12's avatar
KB-12
Contributing User
2 years ago

Error: Unable to Connect

Hi All,   Trying to record a payrun and keep getting a time out message, then "Unable to connect" message.  Internet connection is fine and have closed down and restarted Account Right. Is anyone ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi KB-12 

Thank you so much for your post and sorry to hear that you were not able to record a payrun. There's a few things that can cause these errors including:

  • internet connection
  • scanning software on your computer
  • AccountRight service distinctions
  • AccountRight library services

How can I fix connection errors?

If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:

  • check the MYOB status page for outages
  • restart AccountRight
  • restart your modem/router
  • test your internet connection
  • temporarily disable scanning software

If you're still having problems these help articles have detailed instructions and information that may be of assistance:

Error: Connection error

Unable to Connect: AccountRight Library Services have not started

If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues

Please do let me know how you go on this,
Regards,
Earl

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