Can not open MYOB online datafile. Error: Unable to connect
Hi,
I have a new computer and I installed MYOB. However, I can not open MYOB online datafile although I can open it from another computer.
Here is the screen Unable to connect after I login
I have followed instructions of similar issues but they did not work
1. I checked my internet on , turned off antivirus and firewall
2. I went to Internet Option and ticked Use TSL 1, 2..
3. I tried reinstalled MYOB AR / restart the computer twice but no help.
I attach my diagnostic log for further investigation.
Please help me, I am stuck.
I have solved the issue. I add my comment for anyone who may have the same problem. What I found in MYOB are:
1. If the user is a new user in data file, I need to reset the password (Click on the link I forgot password), the first password always has a problem.
2. I double check between my computer and the new computer, this is what I have ticked and unticked.
3. My problem happened in Easter time, I feel the something happened in the firewall, so if you enter wrong username and password, there is no message. Instead of that, it just says Unable to connect.
