Forum Discussion

hdexpertise's avatar
hdexpertise
Experienced Partner
6 months ago

Can not open MYOB online datafile. Error: Unable to connect

Hi,   I have a new computer and I installed MYOB. However, I can not open MYOB online datafile although I can open it from another computer.   Here is the screen Unable to connect after I login  ...
  • hdexpertise's avatar
    hdexpertise
    6 months ago

    I have solved the issue. I add my comment for anyone who may have the same problem. What I found in MYOB are:

     

    1. If the user is a new user in data file, I need to reset the password (Click on the link I forgot password), the first password always has  a problem.

    2. I double check between my computer and the new computer, this is what I have ticked and unticked.

    3. My problem happened in Easter time, I feel the something happened in the firewall, so if you enter wrong username and password, there is no message. Instead of that, it just says Unable to connect.

hdexpertise's avatar
hdexpertise
Experienced Partner

I have solved the issue. I add my comment for anyone who may have the same problem. What I found in MYOB are:

 

1. If the user is a new user in data file, I need to reset the password (Click on the link I forgot password), the first password always has  a problem.

2. I double check between my computer and the new computer, this is what I have ticked and unticked.

3. My problem happened in Easter time, I feel the something happened in the firewall, so if you enter wrong username and password, there is no message. Instead of that, it just says Unable to connect.

MikeG1's avatar
MikeG1
MYOB Moderator
6 months ago

Hi hdexpertise - thank you for posting your solution for the community and great work on solving this.
The TLS settings do affect the ability to communicate with the server and they are a great place to check if you are unable to connect.