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Re: EMAILS ARE NOT SENDING
Thanks Genreve, This issue appears to have corrected now, the emails are all sending well again. I have this issues every now and then, previously I narrowed this down to hotmail address's only but now it seems to be on any random address's and at random times. It's common for me now to send a text to first time customers to ensure they monitor for the email/invoices but it's always the one customer I forget to text that ends up not receiving their invoice. I find it frustrating when this occurs, I don't know if the support team can do much as in the past I have been advised there is no issues they can find, and, the virtual assistant is useless at best. I just struggle to monitor which emails are sending and which are being caught up and for what reason, which frustrates me as it all should be consistent and methodical.7Views0likes0CommentsEMAILS ARE NOT SENDING
Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. THIS IS NOT WHAT I AM PAYING FOR!!24Views0likes2CommentsSearching customers/contacts
Can we please increase the search criteria for contacts to include address and phone numbers, I don't always remember a customers name but usually always remember the address or suburb. Sometimes I like to lookup a previous job I have charged and I usually remember the address before their name, being a serviced base business as I am.13Views1like2CommentsAccidental payments, how to reconcile?
Hi Guy's, I hope this is a simple one for the experienced :) I have one customer who has paid me with no open invoice to them and another whom has paid 1 invoice twice. I am wondering the best way to record these so as I can reconcile the bank balance? For option 1 I was going to open an invoice then apply the payment, and then open a credit invoice to match to the refund payment. I am wondering if this is the correct way and/or if this affects my tax/income? For option 2 I was going to apply the 2nd payment to the same invoice then refund as a customer credit. Am I on the correct path or is there a more suitable way to process this? Many Thanks for your time :) Much Appreciated.83Views0likes2Comments