Conspirio
Experienced User
Joined 4 years ago
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Re: Invoices are not emailing to my customers
This still happens to me intermittently, I found the most unreliable ones are hotmail accounts but there are others it also misses. It is very very painful as you feel extremely rude following up on unpaid invoices when they haven't seen the invoice and myob states it is sent.17Views0likes0CommentsSTOP CHANGING THINGS!!
Here's an Idea, stop for the love of continuity, stop changing dash boards, button locations and simple actions! it is very hard to run a business and keep up with all your changes that are not really needed. This new dashboard is pushing itself and I am only just getting used to the last changes from the old dashboard that worked really well for me! the latest update has removed the reset button for invoice searches completely which makes the user need to manually remove the search criteria.... it is very annoying!! Is there a way to stop the updates?320Views14likes11CommentsRe: EMAILS ARE NOT SENDING
Thanks Genreve, This issue appears to have corrected now, the emails are all sending well again. I have this issues every now and then, previously I narrowed this down to hotmail address's only but now it seems to be on any random address's and at random times. It's common for me now to send a text to first time customers to ensure they monitor for the email/invoices but it's always the one customer I forget to text that ends up not receiving their invoice. I find it frustrating when this occurs, I don't know if the support team can do much as in the past I have been advised there is no issues they can find, and, the virtual assistant is useless at best. I just struggle to monitor which emails are sending and which are being caught up and for what reason, which frustrates me as it all should be consistent and methodical.39Views0likes0CommentsEMAILS ARE NOT SENDING
Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. THIS IS NOT WHAT I AM PAYING FOR!!61Views0likes2CommentsSearching customers/contacts
Can we please increase the search criteria for contacts to include address and phone numbers, I don't always remember a customers name but usually always remember the address or suburb. Sometimes I like to lookup a previous job I have charged and I usually remember the address before their name, being a serviced base business as I am.92Views3likes2Comments