ContributionsMost RecentMost LikesSolutionsRe: Secure Invoicing Don't give in, if they do not respond go straight to AFCA. I had my ability to email invoices again within 3 days or so once contacting AFCA. Re: Secure Invoicing I am glad you have sorted this, I also empathise with you for the unnecessary process! I too hope MYOB begins listening to their customers more and not giving us the royal runaround.... Re: Secure Invoicing I have been given an exemption to the secure invoicing feature after raising a case with AFCA, I highly suggest all should do this. Re: Secure Invoicing After lodging a case with AFCA I have since been exempt from secure invoicing and I can send email invoices again. Re: Secure Invoicing Thank you DR321 and b_schmaal for your comments and advice. I have lodged my complaint with AFCA Accidental payments, how to reconcile? Hi Guy's, I hope this is a simple one for the experienced :) I have one customer who has paid me with no open invoice to them and another whom has paid 1 invoice twice. I am wondering the best way to record these so as I can reconcile the bank balance? For option 1 I was going to open an invoice then apply the payment, and then open a credit invoice to match to the refund payment. I am wondering if this is the correct way and/or if this affects my tax/income? For option 2 I was going to apply the 2nd payment to the same invoice then refund as a customer credit. Am I on the correct path or is there a more suitable way to process this? Many Thanks for your time :) Much Appreciated. Re: Applying credits to a supplier payment? I wish to reignite this conversation, Surely the IT team have looked into this and can rectify the issue we are all screaming to be fixed. Why on earth can I not have a list of my open bills AND credits? therefore we can select the open bills, come to a total, select the open credits, then have the credits taken of the bills total then whollah, a new total with credits applied.... this process would be SO MUCH EASIER! Sorry for the abruptness but this process is soooo frustrating! Re: Cannot upload pics into Intray. This did not work. I am using my mobile to take and upload pics and it has worked previously, I doubt file size is the issue. Clear caches didn't work, different browser and device, same issue. Will not upload from mobile or laptop. Mobile using Samsung internet, laptop using chrome.... Cannot upload pics into Intray. Any reason why my pictures wont upload into the intray? Re: Financial Position and P&L don't match HOW DO I EVEN POST A QUESTION NOW? I CANNOT FIND THE "ASK A QUESTION" TAB OR CREATE A POST TAB ANYWHERE.