Invoices are not emailing to my customers

Question

Hey Team, Is anyone else having trouble with sending invoices? It appears my emails are not sending to customers, however the emails are being sent to me and are showing up on the invoice as being sent, I was just on the phone for half an hour with a customer and we could email each other straight from my email account but when i email her an invoice from the myob system it is not being received. This is a regular customer who i have emailed many times. This is very frustrating as now I have no idea who has received my invoices and who has not! Since the NEW DASHBOARD this system has gone down the gurgler with many issues, lagging and needing to relearn how to operate certain feature. I think it is a bit ridiculous for MYOB to do this to us, your customers, at the busiest time of year!!!!

Has anyone else been finding this issue?

celia_b · Answer

Hi Conspirio,
&nbsp;
Thank you for your post and welcome to the Community Forum.&nbsp;
&nbsp;
Thank you for expressing your concern to us. We are sorry to hear about your experience sending emails to your customers. I understand that you are having difficulty sending your invoices to your customers; it shows sent, but the customer did not receive the email. We also apologize for the inconvenience of the upgrade. In this regard, the sent email window will show the delivery status. If it is showing delivered or sent, it means there was no problem in sending these emails from our end. It is up to the receiving end to filter the emails received.
&nbsp;
Depending on the security settings at your customers' end, the emails received may be put in the Spam or Junk folder. It will also help to have your customers add noreply@apps.myob.com to their whitelist to make sure the emails are not blocked. If the issue persists, you can send me the email address of the customer who is not able to receive the email, so we check and assist you further.&nbsp;
&nbsp;
If you still need assistance with this, please do not hesitate to post again. We are happy to help.&nbsp;
&nbsp;
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
&nbsp;
Kind Regards,&nbsp;
Cel
&nbsp;

celia_b · Answer

Hi Conspirio,
&nbsp;
We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance with this, or if you have questions or concerns, please do not hesitate to create a new post. Rest assured that one of our Community Forum moderators will be happy to assist.
&nbsp;
Kind Regards,&nbsp;
Cel
&nbsp;

celia_b · Answer

Hi Conspirio,
&nbsp;
I hope this message finds you well. We are closing this case as we received no updates, feel free to start a new post in the future.&nbsp;
&nbsp;
Kind Regards,&nbsp;
Cel
&nbsp;

sking · Answer

I am having the same issue - never been a problem before but now all my invoices (without exception) aren't being read.&nbsp; I'm not sure what has changed to cause this.

doreen_p · Answer

Hi SKing,
&nbsp;
Thanks for your post.
&nbsp;
When you tried to send the invoices, did you receive an email notification saying that the email was undeliverable or rejected? If so, you can send me a private message with the impacted email address so I can check it on my end.
&nbsp;
If there is no email notification received, have your customers add noreply@apps.myob.com to their whitelist to make sure the emails are not blocked.
&nbsp;
Best regards,
Doreen

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Invoices are not emailing to my customers

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