Invoices are not emailing to my customers
Hey Team, Is anyone else having trouble with sending invoices? It appears my emails are not sending to customers, however the emails are being sent to me and are showing up on the invoice as being se...
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I am having the same issue - never been a problem before but now all my invoices (without exception) aren't being read. I'm not sure what has changed to cause this.
Hi SKing,
Thanks for your post.
When you tried to send the invoices, did you receive an email notification saying that the email was undeliverable or rejected? If so, you can send me a private message with the impacted email address so I can check it on my end.
If there is no email notification received, have your customers add noreply@apps.myob.com to their whitelist to make sure the emails are not blocked.
Best regards,
Doreen
Hi Doreen
Thanks for your response. I don't get any reject notifications or emails. It shows as sent but doesn't show as read. It is happening for every invoice I send. It seems some people may be seeing them but maybe they don't open them and therefore it isn't showing as read but others definitely aren't seeing them. I have emailed customers direct and asked them to include myob in safe senders but I dont' know who is getting them and who isn't. As mentioned, I thought nobody was seeing them (all were showing as received but not read) but now a couple of customers have responded that they had got original email... I've lost confidence in whether customers are getting them or not...
Hi SKing,
I have replicated the issue you're experiencing on your end. Emailed an invoice and then viewed once received. The status was updated right away to 'Viewed'. If you customer already received and read the invoice, it will show as 'Viewed' instead of 'Read'. As long as you can see 'Viewed' from the activity history of the invoice, it only means that your customer was able to read it. You may refer to the screenshot below.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.Best regards,
Doreen
