Invoices are not emailing to my customers
Hey Team, Is anyone else having trouble with sending invoices? It appears my emails are not sending to customers, however the emails are being sent to me and are showing up on the invoice as being se...
Forum Discussion
Hi Conspirio,
Thank you for your post and welcome to the Community Forum.
Thank you for expressing your concern to us. We are sorry to hear about your experience sending emails to your customers. I understand that you are having difficulty sending your invoices to your customers; it shows sent, but the customer did not receive the email. We also apologize for the inconvenience of the upgrade. In this regard, the sent email window will show the delivery status. If it is showing delivered or sent, it means there was no problem in sending these emails from our end. It is up to the receiving end to filter the emails received.
Depending on the security settings at your customers' end, the emails received may be put in the Spam or Junk folder. It will also help to have your customers add noreply@apps.myob.com to their whitelist to make sure the emails are not blocked. If the issue persists, you can send me the email address of the customer who is not able to receive the email, so we check and assist you further.
If you still need assistance with this, please do not hesitate to post again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi Conspirio,
We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance with this, or if you have questions or concerns, please do not hesitate to create a new post. Rest assured that one of our Community Forum moderators will be happy to assist.
Kind Regards,
Cel
