Flowtek15
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Joined 2 years ago
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Re: Broken Login
That reply was less helpful than I thought was possible. You certainly haven't enhanced anything if it takes me 10 minutes to get into my account because the whole thing fails. How does telling me about a feature you have re-introduced help solve my problem of the entire log-in process being broken? I don't even get to see the 30-day option because I never get that far, and it doesn't show up in the simplified log-in screen that evnetually shows up after the normal process fails.395Views1like16CommentsBroken Login
For the last few months (since the last update I believe), the log in has been completely broken on AR for Windows 10. AR Build 2023.11.1.7. First of all, it doesn't remember my email anymore so I have to type it in, then I press next, it freezes for a minute, then goes back to selecting my company file. I do this 2/3 times until it goes to a different login page with a more basic layout and the ability to input the email and password on the same page. Why can't it just remember me? I have to enter the seond password for the company file anyway. It's easier for someone to get into my bank and take all my money than it is for me to get into my own MYOB.495Views0likes18CommentsRe: Clearing Eftpos from Bank Feed
Hi Tracey_H , Correct me if I'm wrong but won't this be adding a deposit? And therefore doubling the income of a sale? Also when I select "Receive Payments", there is no check box for undeposited funds. I could setup a transaction rule so that all payments with the EFTPOS description are allocated to the undeposited funds account. However these funds have techncially already been deposited (when the customer paid via the eftpos machine), I just need to match the transactions or alternatively ignore/delete the deposit on the bank statement. Whichever clears it from the bank feed without creating issues. As you can see below, I cannot select a customer for the transaction, as it covers multiple customers and multiple invoices. There is also no check box. And therefore I cannot receive the payment. When there is only one Eftpos transaction for the day, MYOB is able to match the deposit on it's own to the correct, already paid, invoice. I'm just struggling to do this when the deposit covers more than one customer. Sorry if I'm not explaining myself clearly.653Views0likes1CommentRe: Clearing Eftpos from Bank Feed
Hi Tracey_H , apologies for entering this in the wrong section. However this method will not work as the Bank Feed transaction covers multiple customers, rather than trying to deal with multiple customer payments as the linked page suggests. At the end of every day, the Eftpos payments appear as one lump amount in my bank feed. Although the relative invoices have already been marked as paid, I still need to clear the transaction from my bank feed, otherwise the feed will be full of these eftpos payments. If there is not a way to split the lump sum and assign it to multiple customers/invoices, is there a way to delete them from my Bank Feed? As technically they are not necessary.692Views0likes3CommentsClearing Eftpos from Bank Feed
At the end of each day, the received eftpos payments are all combined by my bank and appear on the feed as one transaction. As the payments are already assigned to invoices from multiple customers, how do I clear them from my feed/apply them without adding another income.907Views0likes7Comments