Broken Login

That reply was less helpful than I thought was possible. You certainly haven't enhanced anything if it takes me 10 minutes to get into my account because the whole thing fails.

How does telling me about a feature you have re-introduced help solve my problem of the entire log-in process being broken? I don't even get to see the 30-day option because I never get that far, and it doesn't show up in the simplified log-in screen that evnetually shows up after the normal process fails.

Hi NMolinaro,

Thanks for the response.

We're glad to know that you're able to login to your account. We appreciate your patience with this matter. Please be informed that we will be closing this thread now. 

Feel free to post again anytime you require further assistance. 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella

Hi Flowtek15,

Thank you so much for your detailed post. I wanted to inform you that we have recently enhanced the security measures for MYOB log-ins. To conveniently save your details, you can now choose the option "Trust for device for 30 days." Additionally, we've introduced new functionalities to offer contextual and adaptive multi-factor authentication (MFA) controls. Feel free to explore the updates by visiting this link. If you have any questions or need further assistance, please don't hesitate to reach out.  

Regards,
Earl

Hi Flowtek15,

My apologies for he late response. I understand your frustration with the login process and I apologize for the inconvenience you're experiencing. We assure you that security and data protection is our top priority.

If you're having difficulty finding the 30-day option, it might be due to a specific issue with your account. Additionally, attempting to clear your AccountRight Cache could potentially resolve the issues you're encountering.

Again, I apologize for the inconvenience and appreciate your patience as we work to improve the login process.

Regards,
Earl

Hi MYOB,  I have been having the same problme since the last upgrade and have logged the problme online nad via a telephone call with MYOB.  Both times your solutions did not work and all our accounts take 10 minutes for the password box to appear to log in

Hi Bobbee,

Thank you so much for your post. A prevalent factor impacting the sluggish performance of your software is inadequate computer resources. It's crucial to confirm that your system boasts sufficient CPU, RAM, and storage capacity to efficiently manage MYOB. Simultaneously running multiple resource-intensive applications can detrimentally affect overall performance.

Additionally, we suggest clearing your AccountRight cache to prevent slowdowns and discrepancies in your MYOB AccountRight software. Clearing the AccountRight Cache

Feel free to post again, and one of us will be happy to assist you.
Regards,

Earl

HI, thanks for your reply but this issue isn't anything to do with our CPU, RAM 

, storage capacity to efficiently manage MYOB.  We have deleted and reinstalled MYOB as well.

Clearing your AccountRight cache hasn't helped.

We have had our IT check over both our computers that we are ahving issues logging in on and they cannot faul tour computers performances.

We also work from a thirs laptop at another location adn this does not have any problmes logging in.  

It is now taking up to 30 minutes to log in.

Can you problme solve this please, it has been on going for several months and after many phone calls to MYOB there is still an issue.

Hi Bobbee , could you repeat that login process then attach the latest diagnostic log here?

Hi Mike_James , attached diagnostic log as reqeusted.

Mike_James  here is the diagnostic log for this morning as well FYI.