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Re: Unable to print invoice in a locked period
This upgrade has resulted in the inability to print copies of invoices, really inconvenient. Whoever in MYOB thinks this is ok and there is a 'workaround', clearly hasn't done any form of accounting or bookkeeping - we send copy invoices upon requests from clients frequently - we don't change anything, we just email them a copy! Fix it pronto please.52Views1like2CommentsRe: IRD IR35 report Payday Filing
Yes it's the pay run summary that is the one we need for IRD filing and reporting. Problem is it won't let me pick just the current month, it includes all months prior. Could you let me know if there is some special proceedure I have to do to run an IR35 paye payday filing report for ONE month only. First time in 35 years of using payrolls I am unable to find the report (before the upgrade it worked perfectly). Thank you.882Views3likes0CommentsIRD IR35 report Payday Filing
Hey does anyone know where the Payday filing IR35 report has gone in myob payroll? I can only generate an employer deduction report which lists ALL months. Rang helpdesk they said the individual months are no longer available and it's perfectly acceptable to have to print from the 1st April onwards! In 35 years of Accounting that is one of the craziest things I've heard, I'm sure he's got it wrong??Solved900Views4likes14CommentsRe: Payroll reports to be sorted by SURNAME
I'm not sure who authorised this upgrade but it wasn't a Bookkeeper or Wages Clerk. No alpha sequence on pay report, a fundimental BASIC function. Smartly are a great Payroll system I was only staying on this one as it was in situ when I started the job, considering all historic reports and old payslips are defunct... we may look at changing.544Views0likes0CommentsIncorrect Invoices being emailed to Client
We have invoicing issues, sent a cash sale to a client for $194.14 today, they received a $22.00 invoice, from 2022, difference invoice number. We are talking Finance, Accounting, Income, livelihood and Credibility none - of which shine through when we send completely incorrect invoices out and don't know until they contact us! It started with our Statements over a year ago 'randomly' and has now affected our Invoices. What is everyone else's solution to this? MYOB told me months ago they were working on a solution.457Views0likes5CommentsRe: Statement Balance zero, or has the incorrect Client Name & Details
Exactly what happens to us every month, at least you are in Australia, we are in New Zealand and the statements say Victoria Australia!! Totally inadequate it's been a year now, every month. I've had to put a warning email out to my Clients. We really rely on our statements being accurate for our Clients to reconcile to. Have you logged a complaint to MYOB?287Views0likes0CommentsStatement Balance zero, or has the incorrect Client Name & Details
Every month I send my Statements to Clients in bulk (as you do). Random Clients contact me with zero balances (when they owe money) and some get statements made out to Australian business's (we are NZ based and do not have any Australian Clients). Its like it's randomly interfacing with someone elses business while the sending process is occuring. We have had this issue since September 2022, MYOB say they are aware of the issue and it's a priority (9 months later) - but this is highly sensitive information being incorrectly shared alongside our business statements randomly say zero! TWe never know 'who' will receive the error, we have to send the statements and wait for clients to contact us. Help! Who else is having this problem?361Views0likes2Comments