WalSkil
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Joined 2 years ago
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Re: Add of Superannuation Fund does not appear in the list for staff details
Hi Doreen, Your advice that "Superannuation contribution will be calculated automatically as long the Superannuation Guarantee category is ticked from the employee's card file." has expalined the task. Thank you for the solution. Walski455Views0likes1CommentRe: Add of Superannuation Fund does not appear in the list for staff details
Hi Toot, an additional step that Doreen advised to us is quoted below. We did this additional step and the superannuation is now calculated for the employee's new super fund. "Superannuation contribution will be calculated automatically as long the Superannuation Guarantee category is ticked from the employee's card file."472Views0likes0CommentsRe: Need someopne to talk to for help
Thanks for your help, Doreen. I had created the super fund for Australian Retirement Trust Super Savings in the "Lists>Superannuation Funds>New" previously. However I had not ticked the "Superannuation Guarantee" option in "Employee card>Payroll details>Superannuaion option". I have done that now and our next payroll run is next Monday on 4 September 2023. I will know after that run if this has worked and hopefully this will be OK from then. Best regards, Walter430Views0likes1CommentRe: Need someopne to talk to for help
I have confirmed that the Australian Retirement Trust Super savings is listed in the Superannuation Fund List. However when editing the Employee Card, Payroll Details, Superannuation, there is no Australian Retirement Trust Super Savings to be ticked; is this why there has been no superannuation calculation for the employee on each pay run?407Views0likes3CommentsNeed someopne to talk to for help
Is there a Help phone number to assist us with our query? I'm prepared to wait as long as necessary if in a phone queue, but I feel that a 1 on 1 chat will resolve our issue more quickly and with less resource time on both sides. ThanksSolved510Views0likes5CommentsRe: Add of Superannuation Fund does not appear in the list for staff details
Thank you for your response, Doreen. Below screenshot shows how the Australian Retirement Trust Super Savings cannot be ticked to show that there needs to be a superannuation calculation for the employee on each pay run: Below screenshot shows that the Australian Retirement Trust Super savings is listed in the Superannuation Fund List: The employee who has the details as shown in the first screen has had no superfund allowance geberated from the last 3 pay runs, which is when they began theior employment here. Do you have any idea what esle I need to do? Thanks.592Views0likes0CommentsRe: Add of Superannuation Fund does not appear in the list for staff details
Hi Doreen, I have done the procedure that you described below and the superannuation that I add does not appear in the drop down list for the staff superannuation details. I have seen other posts where people have had a similar issue and one of the suggestions is to exit AR completely and then restart MYOB. I've tried that also and still no luck. When I look in the Lists/Superannuation Funds area, that new Superannuation Fund is listed. I just cannot see it in the staff payroll details section. I am unsure what to do. Thanks for your help so far.740Views0likes8Comments