Veena
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Re: Balance Sheet Errors
Further to this: I contacted Support BUT, although I am Online Administrator for the client, as I am not on the list of 'Contacts' (go figure!), they won't help me without being added as a 'Contact'. In 15 years using MYOB I have never come across this. This is a technical back end issue which they will not investigate unless I am added as a 'contact'. My client is currently undergoing surgery (and also would have no idea how to add me as a 'Contact'!)72Views0likes2CommentsRe: Balance Sheet Errors
Nope. It is the Browser version that bears no resemblance to reality: as stated, for at least a year Trade Creditors on the Browser balance sheet has REMAINED at $1388, whilst the Desktop is correct. Directors Current Accounts: The balance of these accounts appears correctly on the balance sheet, but when a report was produced a month ago, the running totals for one were out by at least $100,000. The accounts have had no journals posted (I checked back to the beginning of both accounts). Go figure..68Views0likes0CommentsBalance Sheet Errors
I posted 5 days ago-still no response. Could someone message me-I don't want to post attachments of my client's balance sheet here. Presently, Desktop says they Trade Debtors of $180767 and Browser says ($13,951). Desktop says Trade Creditors of $98,636; Browser says $1388 (it has stayed at this figure ALL YEAR!). Reports for Unpaid Invoices and Unpaid Bills do produce correct figures. In addition, I have been providing Directors with Director Current Account Reports...only to discover that back on 1/9/25 one Directors total (via Browser) was $178,621 (as per my report generated then) ....that figure, same date 1/9/25 is now $78,658!!! No journals have been processed and I am left looking incompetent!! PLEASE contact me and look at this file. Further to this: another client's file has AI matching all over the place in error: the same amount was owing to two suppliers, and AI matched the amount paid to the wrong supplier, AND marked it as fully 'categorised',-thus, I'm glancing at the reports, and telling one supplier he's been paid, when he HAD NOT been. Every time I opened this client's file I had to find that transaction and Unmatch it. Every time the file was closed, AI would REMATCH completely!127Views0likes5CommentsBalance Sheet Anomalies
Client has AccountRight Live Browser plus Desktop. Browser has completely wrong Trade Creditor Balance: Trade Creditor figure has not changed in a year! yet produces accurate Aged Creditor Reports. In addition, Directors Dividend Accounts (Equity) have accurate balances on the balance sheet report BUT when a transaction report for the directors is produced, the running balances are WAY out-like $200,000! Yet- desktop version produces correct balances and reports. I am losing faith fast in the accuracy of reports I am generating...30Views0likes0CommentsMatching Payroll to bank feed
I have never had this problem before: I do a bulk payment through the bank for payroll (4 employees), and am always able to match the individual pays to the total. Now all of a sudden, the pays no longer appear when I go to 'match' them to the bulk payment. They are definitely there: I have checked Find Transactions.78Views0likes3CommentsMYOB Assist vs Capture App
I am a bookkeeper with several clients on my log in, my husband's business being one of them. He has just downloaded the new Assist App...and to my horror, has ALL my clients listed including his, as options! He has employees who were using the Capture App-does this mean THEY will see all my clients???Solved135Views0likes1CommentRe: Reinstating an employee
Thanks-but this is exactly what is happening. I put in a termination date for the existing employee card; even added 'OLD' to the name. Then started a new card -MYOB then repopulated all the info from the old card INCLUDING payroll categories...which it then would not allow me to deselect and save!60Views0likes0Comments