I have never had this problem before: I do a bulk payment through the bank for payroll (4 employees), and am always able to match the individual pays to the total. Now all of a sudden, the pays no longer appear when I go to 'match' them to the bulk payment. They are definitely there: I have checked Find Transactions.
Hi Veena,
If those individual pays aren’t matching in your bank feed, it’s totally fair to think they’re missing. This usually comes down to a few quick checks. First, see if the payroll transaction is still in the Prepare Electronic Payments window. If it is, finalise it so it can be matched. If the payment’s already reconciled or ticked in the Reconcile Accounts window, untick it so it shows up as a match. And if you’ve recently changed anything (like the Pay from account, the Payment method on pays, or the linked Electronic Clearing account), correcting those usually brings the match options back.
Cheers,
Princess
Thanks-but none of the above apply. It appears to have been a software glitch: when I returned home from the client, I logged in again...and all the transactions requiring matching appeared: go figure!
