Forum Discussion

Veena's avatar
Veena
Trusted Cover User
3 months ago

Matching Payroll to bank feed

I have never had this problem before: I do a bulk payment through the bank for payroll (4 employees), and am always able to match the individual pays to the total. Now all of a sudden, the pays no lo...
Veena's avatar
Veena
Trusted Cover User
3 months ago

Thanks-but none of the above apply. It appears to have been a software glitch: when I returned home from the client, I logged in again...and all the transactions requiring matching appeared: go figure!

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi Veena,

Thanks for sharing this! This is quite unusual and needs further check on the back end. Make sure to reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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