ContributionsMost RecentMost LikesSolutionsRe: server your're connecting to has Unknown installed Isaiah_C I did see that post, but it's a little ambiguous. To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues. What's the "full installer"? The link doesn't show the latest version. If we have used the "full installer" why does the network admin or IT professional need to then install the new "server version" on the network? This MYOB support article states that you install the server version on the computer where the local data files will reside and then the other computers acting as workstations are to install the PC edition. I don't wish to waste time testing these different scenarios, so what's the exact steps and software required? server your're connecting to has Unknown installed So have been running a local network setup for many years. "Server" computer is running 2025.10.0 the "workstation" computer is also running 2025.10.0 The "workstation" is now displaying the following message when trying to open the Network location: Both server and workstation are set for automatic MYOB updates and have been working fine until today. Why is this happening and how can it be resolved? SolvedRe: Coming soon: a fresh new look for your MYOB bill This whole story about protecting our personal data is nonsense, as most people do not consider the information on an invoice to be sensitive data. If they do then offer an opt-in for them to jump through your hoops of logging in and downloading the invoice. One thing MYOB seems to have ignored is the legal requirement of needing to provide an invoice. The key word is "provide", as the planned approach isn't providing an invoice, rather it's making one available. Suggest MYOB go check the various legislation to ensure they comply with the requirement of providing a Tax Invoice and not just on request, as that's what having to login to a portal is, it's a request for the invoice. Re: Invoice Emails being blocked due to MYOB SPF/DMARC setup To the mod Doreen_P, I either don't have access or know how to respond to your private message, as there's no Send or Reply option. I can tell you that another one of your customers had email us an invoice and it never even made it to our email server. The info in the original post here is from yet another one of your customers and was quarantined by our security mail gateway, due to the high probability of being spam. As getting client invoices out is a high priority for every business, MYOB needs to ensure their email system are configured correctly, as well as ensure the "spammyness" of invoices is eliminated or kept to a minimum. Invoice Emails being blocked due to MYOB SPF/DMARC setup This is for the MYOB network/email server admins, as invoices being emailed out to customers are potentially being blocked due to SpamAssassin rules: KAM_DMARC_REJECT Score: 6 DKIM has Failed or SPF has failed on the message and the domain has a DMARC reject policy Return-Path contains domain mandrillapp.com Re: Can't access Private Messages Hi Sam_R I needed to review a past message from one of your mods. Don't worry about it now as Tracy has seen my latest post and provided the relevant info Re: To Do List Accounts Receivables shows $0.00 balance invoices Hi Tracey_H Thanks for the reply and the details of the PM. Earlier today I adding a payment for the $0.002, but the UI didn't appear to allow it. Have just tried it again using the following steps and this appears to have worked: Use the calculator UI to add the 3 decimal places in both the Amount Received and Amount Applied Needed to also check the "Include Closed Sales" checkbox as this screen considers the sales as Closed Consider this now closed. Can't access Private Messages Hi MYOB, Can you please let me know why I can't see or acess Private Messages. Thanks Re: To Do List Accounts Receivables shows $0.00 balance invoices Hi gavin12345 Appreciate the response, as I previously did request MYOB to have their developers provide a script and as usual heard nothing more. I am aware of an external expert that does this kind of work. Heck I can even do the SQL script, but I shouldn't have to, as we are a paying MYOB Cover and now Subscriber. (bolding is for MYOB, not you gavin12345) It's just soooo frustrating to get MYOB to fix thier errors and bugs Re: To Do List Accounts Receivables shows $0.00 balance invoices Hi gavin12345 I can't access my private messages (don't know why), but from memory, I recall it was to basically start a new company file!