JRFisher
Experienced Cover User
Joined 12 years ago
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Re: Downgrading from AccountRight to Business Pro
Hey Sai, Thanks for your copy and paste answer. As I clearly mentioned in my question to the Community, the comparison link you have shared does not mention you cannot set supplier trading terms on Pro - so just an example. I am trying to find out if anyone else who has used both platforms has any experience. Another simple one I seem to have found is you can't view sales by customer over a multi period, which again is just a difference not listed. You'll find this hard to believe, but I have tried to find as much information as possible before posting on here. Every single invoice and item has the error in the screenshot, I can't process the sale - I would call this an error, if it is a feature, this feature stops me from processing invoices. When I edit the item, it doesn't say there is anything wrong with the item, and does not fix the error/feature. I have called MYOB Support 4 times now, am at 6 days waiting as they don't know what the problem is either, I just hoped somebody withing the Community has experienced something similar so I can fix it. Ctrl C, Ctrl V if it helps with the copy and paste.47Views0likes2CommentsDowngrading from AccountRight to Business Pro
Howdy MYOBers, Despite MYOB offering new customers a 50% discount, our price goes up again in March, so just wondering if anyone has tried to downgrade from AccountRight to Business Pro? As best I can tell so far we can only use the browser, we need to pay per employee (additional), we also need to pay additional to use inventory, but using the comparison tool MYOB supply it doesn't mention things like you can't set payment terms for suppliers, are there any other functions MYOB aren't telling me/us? Any other concerns? Also I'm trying the browser version side by side, there appears to be an issue with my current recurring sales inventory saying "There are no inventory details for this item" and there does not seem to be a way to fix this (I've been waiting 5 days to hear back from MYOB). Any ideas? Thanks in advance, Jason78Views0likes4CommentsRe: Downgrade from AccountRight
Thanks Genreve, Regarding the differences, that’s what I’m doing currently, I just hoped someone in this forum had more experience than me or MYOB and could give the differences. Sort of misleading MYOB not pointing out the differences, but I guess we can find these differences for MYOB. Similar to above, I've reached out to MYOB for help, the person I spoke to yesterday said they’d get back to me, but that was over 24 hours ago. It is with every single item in recurring sales, I just (again) hoped someone with more experience than me and MYOB might have come across this before. Sounds like I’m on the right track, find out the differences because MYOB don’t know, report the issue to MYOB and priority support means I should hear back one day. Jason34Views0likes0CommentsDowngrade from AccountRight
Howdy MYOBers, Despite MYOB offering new customers a 50% discount, our price goes up again in March, so just wondering if anyone has tried to downgrade from AccountRight to Business Pro? As best I can tell so far we can only use the browser, we need to pay per employee (additional), we also need to pay additional to use inventory, but using the comparison tool MYOB supply it doesn't mention things like you can't set payment terms for suppliers, are there any other functions MYOB aren't telling me/us? Any other concerns? Also I'm trying the browser version side by side, there appears to be an issue with my current recurring sales inventory saying "There are no inventory details for this item" and there does not seem to be a way to fix this (I've been waiting 24 hours to hear back from MYOB). Any ideas? Thanks in advance, Jason74Views0likes2CommentsRe: Enhanced security measures are live - Update 20/11 *Edit 21/11/24
Hi Mike_MYOB Fair to say this isn't a popular decision, it also appears MYOB have rolled over with the ATO and taking no responsibility for this stupid decision. Save you referring everyone to a page stating the ATO made MYOB do it, do you have a way we can object to the ATO? Like MYOB the ATO seem to have no understanding of how businesses run, so maybe we need to point this out to them, then you can give your customers what they want? Hope this helps.91Views3likes0CommentsRe: Enhanced security measures are live - Update 20/11/24
I started a stand alone thread around this, simply for the "time out" issue, not 2FA, which was shut down by MYOB and marked as closed. MYOB said as they would not consider the risk they are putting their customers at (by typing a password 10 times per day), and the time wasted by having to manually type an email address, followed by a password, they would not allow the discussion to continue. I would like to join in the chorus saying this is a dumb idea, putting everyone's business at greater risk, and a massive waste of time. I would also like to compliment the Overlords at MYOB for shutting down conversations and disappointment from their paying customers, giving priority to the ATO who are better at wasting taxpayers time and money than most. Keep it up MYOB, the other accounting packages are loving your work.73Views1like1CommentRe: Inactivity sign out - Status changed to: Closed
Awesome, so you’re doing something your customers don’t want, not listening to the issues, implementing a system which is less secure, shutting down any chat around it, then blaming the ATO who pay you how much for your product?89Views0likes0Comments