RayJordan
Experienced Cover User
Joined 15 years ago
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Print Email Invoices - printed invoice different to emailed invoice
Hi, I have just discovered an anomaly with printing and emailing invoices from AccountRight Plus 2014.3. Each customer card is set up with a particular invoice form depending on the country and currency of the customer. Australian customers get their invoice on the Australian form, US customers get their invoice on a US form etc. When printing the form, the default invoice type, as selected on the customer card comes up. However, when using Print/Email Invoices - To Be Emailed, all invoices, not matter what their default is, get emailed on whatever form is currently selected in Advanced Filters. This means that if the AUS invoice happens to be selected, all invoices, including US, NZ etc get emailed with that form. That is no good. It's obviously been going on for a long time and I had never noticed until a customer pointed it out yesterday. This must stop! I don't want a work-around. I want it fixed. A default form is selected for a reason. If a US customer receives an AUD invoice and pays us in AUD instead of USD, we lose money. That is no good. From reading previous posts on this subject, it seems that MYOB was advised of this problem 4 years ago. RayRe: Autobuild Items
HiEarl_HD, Thank you for directing me to those two posts on the autobuild subject. Those two posts and the responses from Steven_Mjust validate my concerns and do not answer the questions I have asked. Based on those posts from 2020 and 2021, MYOB has been aware of this issue for years and done nothing to resolve it. MYOB has not been shy to increase the subscription rates along the way whilst ignoring long outstanding fundamental issues with the program. Please let me know when this will be fixed.363Views0likes5CommentsRe: Autobuild Items
Thank you Earl, Sorting the items by either Item Number or Item Name is not what I'm looking for. I want the items to appear in the order in which I originally enter them. I want my items in the auto-build list to be grouped the way I want them. That is why I enter them in a specific order. AccountRight ignores that order... unless, from the beginning, I enter the first item and close the card. I open the card and enter the second item and then close the card. I reopen the card and enter the third item and close the card. .. etc, you get the idea. And there is no function where I can export the autobuild list for each finished product into Excel, re-order it and import back into AccountRight.398Views0likes7CommentsRe: Autobuild Items
HiEarl_HD, Thank you for your reply, however itdoes not address my actual question. I am asking about the order in which the items appear in the Auto-Build report. The details are contained in my original post. You may need to ask the programmers about this.422Views0likes0CommentsAutobuild Items
Hi, We use autobuild a lot to create products from components (items). When I look at the autobuild report, the items are not in the order in which I entered them. What's up with that? I take great care to enter items in a particular order, so that it will make checking off from the list easier as we are physically building the items in production. But AccountRight just re-orders the items, seemingly randomly. They are not re-ordered in item number order. They are not re-ordered in item name alpha-numeric order. I have no idea and I'm tired of it. The only way I have been able to get the item autobuild report for a particular item to remain in the order I enter individual items is to enter one item line, close the item card, reopen the item card, enter the next item line, close the item card, open the item card, etc until I have entered 50 or whatever lines. Why do I have to do that?497Views0likes12CommentsRe: STP Phase 2
HiSteven_M "This user will sign on with a my.MYOB account" was not ticked. I ticked the box and added our normal email addrerss. I have no idea whether we already have an AccountRight Live account, but maybe we do by default since I've been able to successfully put our file online. I then pressed "Save and invite user" as you instructed. I got the following message "Do you want to add, change or remove Administrator's online access to this file?" I pressed "yes" as instructed. And now when I press the "Open in web browser" button on the Command Centre I see my file in a web browser. A breakthrough. The web page format is the same as that of AccountRight Essentials - I use that for another company. It's a layout that is completely foreign and disappointing to a person who has been using AccountRight desktop for any length of time. Clicking the "Get started" button on Payroll Reporting also now opens a web browser page and I have now been able to verify that we are STP Phase 2 compliant. Anyway, thank you for the help. Perhaps this exercise points to the fact that there are some complexities and hidden requirements that are not obvious to most users. Ray Woohoo!311Views2likes1CommentRe: STP Phase 2
HiSteven_M The exact error messages I encountered are in "" in my previous post. I copied them verbatim. I clicked "Open in web browser" from the desktop. A new browser window opened with a place for User ID and password (as before) and a green button that says "Link User ID and open file" (as before). I clicked that and got the same "Something went wrong" message (as before). We use Windows 10 (all available updates applied) and ChromeVersion 108.0.5359.125 (Official Build) (64-bit) - the very latest version. I am tiring of being anunpaidMYOB quality tester :-( Ray885Views1like3Comments