RayJordan
Experienced Cover User
Joined 15 years ago
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Unable to Connect - AccountRight
Thank you MYOB for making it so much more difficult to find the right place to post questions. This is probably the wrong place, but there doesn't seem to be a right one... For the second time in five days I have been unable to connect. Ok, so it's 5am but so what! Please see attached screenshot of my two screens side by side. The MYOB website shows that there are no issues, but my AccountRight says the opposite. What is going on? Clearly the problem is not at my end because I was able to connect to the MYOB website to see the current status. I was also able to log into our AccountRight file via the web. But I really hate using the web version - it is so very uninuitive and so very different and inferior to the desktop version that I have been using for more than 20 years.Re: Sales - Send to..
Thank you gavin12345 I have a profound dislike for the web version of AccountRight - it is much more difficult to navigate and has less features than desktop. Print/Email invoices is an acceptable but time consuming workaround because it involves changing the filters and then changing them back to the regular settings each time. So I guess I will have to wait until 15 August to see if the next update fixes it. If only MYOB would prioritise the core functionality of the software rather than adding fancy bells and whistles. RayRe: Sales - Send to..
Hello Isaiah, As stated in my original message, this happens with all invoices I try to email which are before the lock period. Also as I stated in my original message, I am not trying to edit the invoices, I just want to email them. As stated on the MYOB forum main page, MYOB is aware of the issue so I'm not sure why you are asking me to explain it again with screenshots. But I have attached three screenshots and that are in order (A, B and C) that they occur during doing the print operation. RayRe: Right click on Sales Order, Invoice, Purchase Order, Bill
But wait, there's more... Creating a new supplier. I copy their details from an Excel spreadsheet and when I go to paste it into the Card address field, I get that same blank grey rectangle. This, again, is a relatively new issue. Maybe MYOB needs some new programmers.... each new update should be better than the last, not worse! Now a question - how do I find all the posts that I have started over the years? This used to be relatively easy. RayRe: Right click on Sales Order, Invoice, Purchase Order, Bill
Oh, and this new forum format sucks. It's harder to find what you are looking for. It's harder to find where you are supposed to post new issues. You can't select to be notified when someone responds. Your signature no longer automatically gets added to the bottom when you post. RayRight click on Sales Order, Invoice, Purchase Order, Bill
AccountRight Plus 2024.6.0 - WIndows 10 A few updates ago I started getting weird issue where when I right click on a field, sometimes I get the correct drop-down box with the copy, paste etc options, but much more often I get what appears in the attached screenshot. The inability to copy text from one form and paste it into another is important.Sales - Send to..
For many years I have used the "Send to" drop down to email invoices to customers. I use this method to send copies of old unpaid invoices as a reminder to the customer that maybe they should think about sending us some money. However, today I tried and failed. First, when I went Send to, email, I got the "Any changes you have made to this sale will be saved before it is printed" and then I got the red "You can't edit sales in the lock period" message. I am not trying, nor do I want to edit the sale. I just want to email the invoice. This error began appearing after we upgraded AccountRight to 2024.6.0 - somebody obviously screwed something up. Please fix it. Further, earlier in the day I clicked on a current invoice in order to print a copy. I also received a warning saying "Any changes you have made to this sale will be saved before it is printed". This has only happened previously when something has actually been changed. Again, with update 2024.6.0, this message comes up even when nothing has been changed. This is bad, it makes a person second guess whether they may have accidentally changed something without realising. Bad, bad, bad.Print Email Invoices - printed invoice different to emailed invoice
Hi, I have just discovered an anomaly with printing and emailing invoices from AccountRight Plus 2014.3. Each customer card is set up with a particular invoice form depending on the country and currency of the customer. Australian customers get their invoice on the Australian form, US customers get their invoice on a US form etc. When printing the form, the default invoice type, as selected on the customer card comes up. However, when using Print/Email Invoices - To Be Emailed, all invoices, not matter what their default is, get emailed on whatever form is currently selected in Advanced Filters. This means that if the AUS invoice happens to be selected, all invoices, including US, NZ etc get emailed with that form. That is no good. It's obviously been going on for a long time and I had never noticed until a customer pointed it out yesterday. This must stop! I don't want a work-around. I want it fixed. A default form is selected for a reason. If a US customer receives an AUD invoice and pays us in AUD instead of USD, we lose money. That is no good. From reading previous posts on this subject, it seems that MYOB was advised of this problem 4 years ago. Ray
