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RayJordan

Experienced Cover User

Joined 15 years ago

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Re: 2FA
Thank you for the reply Isaiah_C, By some kind of unknown magic, and after three days of trying, today I was able to log in with the same recovery code as I was provided that last time I successfully logged in (over a moth ago). Maybe someone at MYOB unlocked that for me. If so, thank you! So now I am trying to add my email as the 2FA method. I now discover that an email option is no longer available. I did not want to use an authenticator app, but I see I have no choice. Downloaded and installed google authenticator. It seems to work fine. This has allowed me to change SMS authentication from my US phone to my AU phone (which is fine while I'm in AU, but a pain when in the US because I have to grab the phone, turn it on, wait for it to boot up and connect to a network...). Anyway, I'm all good now. Thank you to everyone who helped out! Ray
2 months ago Place AccountRight: Getting Started
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Re: 2FA
Hi The_Doc Thank you, trying 'forgot password' was a thoughtful suggestion. Unfortunately, after creating the new password you are required to log in again and the same two 2FA alternatives appear - SMS and recovery code. Neither of which are currently working. I am still unable to log into my account to make a change to the 2FA preferences. How am I able to post here, you ask? I have two businesses with two separate MYOB accounts. Business 1 has email and recovery code set up as the 2FA alternatives. Email works fine for 2FA and that is where I have logged in from. Business 2 is the one I am currently locked out of. I even tried using a different browser and even a completely different computer (via VPN). All to no avail. I think we need someone from MYOB to step in here. MYOBDude
2 months ago Place AccountRight: Getting Started
40Views
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2Comments
Re: 2FA
Hi The_Doc Thanks for the reply. There is actually a 4th method of authentication (the one I have been using for almost 3 years) - recovery code. This is the method that I am suddenly and unexpectedly having trouble with. After entering my email and password, I am provided with only two methods of 2FA - SMS and recovery code. An email option does not appear. SMS does not work for my US phone number and the recovery code is now not working either. I don't use, nor have ever used an authenticator app, except for the government MyID app. Since I cannot log into my account, I am unable to set up or switch to any other 2FA mechanism.
2 months ago Place AccountRight: Getting Started
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2FA
Hi, I'm not new to MYOB AccountRight, but I have a new problem. I work for our AU business remotely from the US. I have my US phone set up to receive the 2FA code, but it has never worked. Apparently, AccountRight doesn't send SMS to overseas numbers. To workaround the above, for the last couple of years I have been successfully using recovery codes. I use the code generated and copied from my previous login. No worries... until today. I copied and pasted the last recovery code into the box and I got "please match the requested format". I have repeated the process multiple times, but same result. I don't know what to do now. I am locked out of my account.
Solved
2 months ago Place AccountRight: Getting Started
115Views
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6Comments
Re: Unable to Connect - AccountRight
Hi Doreen_P , Thanks. Your first suggestion fixed it - restarted AccountRight.
1 year ago Place AccountRight: Getting Started
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Unable to Connect - AccountRight
Thank you MYOB for making it so much more difficult to find the right place to post questions. This is probably the wrong place, but there doesn't seem to be a right one... For the second time in five days I have been unable to connect. Ok, so it's 5am but so what! Please see attached screenshot of my two screens side by side. The MYOB website shows that there are no issues, but my AccountRight says the opposite. What is going on? Clearly the problem is not at my end because I was able to connect to the MYOB website to see the current status. I was also able to log into our AccountRight file via the web. But I really hate using the web version - it is so very uninuitive and so very different and inferior to the desktop version that I have been using for more than 20 years.
1 year ago Place AccountRight: Getting Started
140Views
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3Comments
Re: Autobuild Items
GrottyYachtyand Earl_HD , No, I haven't heard a peep from anyone at MYOB about this in over 6 months. Still have to enter one item at a time, close the card and repoen to add the next item if you want the items to appear in the auto-build report in the same way you enter them.
1 year ago Place AccountRight: Sales and Purchases
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Re: Sales - Send to..
Thank you gavin12345 I have a profound dislike for the web version of AccountRight - it is much more difficult to navigate and has less features than desktop. Print/Email invoices is an acceptable but time consuming workaround because it involves changing the filters and then changing them back to the regular settings each time. So I guess I will have to wait until 15 August to see if the next update fixes it. If only MYOB would prioritise the core functionality of the software rather than adding fancy bells and whistles. Ray
1 year ago Place AccountRight: Sales and Purchases
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Re: Sales - Send to..
Hello Isaiah, As stated in my original message, this happens with all invoices I try to email which are before the lock period. Also as I stated in my original message, I am not trying to edit the invoices, I just want to email them. As stated on the MYOB forum main page, MYOB is aware of the issue so I'm not sure why you are asking me to explain it again with screenshots. But I have attached three screenshots and that are in order (A, B and C) that they occur during doing the print operation. Ray
1 year ago Place AccountRight: Sales and Purchases
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Re: Right click on Sales Order, Invoice, Purchase Order, Bill
But wait, there's more... Creating a new supplier. I copy their details from an Excel spreadsheet and when I go to paste it into the Card address field, I get that same blank grey rectangle. This, again, is a relatively new issue. Maybe MYOB needs some new programmers.... each new update should be better than the last, not worse! Now a question - how do I find all the posts that I have started over the years? This used to be relatively easy. Ray
1 year ago Place AccountRight: Sales and Purchases
60Views
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