Unable to Connect

Question

Thank you MYOB for making it so much more difficult to find the right place to post questions. This is probably the wrong place, but there doesn't seem to be a right one...

For the second time in five days I have been unable to connect. Ok, so it's 5am but so what! Please see attached screenshot of my two screens side by side. The MYOB website shows that there are no issues, but my AccountRight says the opposite.

What is going on? Clearly the problem is not at my end because I was able to connect to the MYOB website to see the current status. I was also able to log into our AccountRight file via the web. But I really hate using the web version - it is so very uninuitive and so very different and inferior to the desktop version that I have been using for more than 20 years.

doreen_p · Answer

Hi there RayJordan,
&nbsp;
The "Unable to connect" error can occur due to internet outages or interference from scanning software on your computer, such as an anti-virus program. Refer to the steps below to fix the issue:
&nbsp;

Restart AccountRight: Sometimes, simply restarting the application can resolve connection issues.
 Restart Your PC: This helps clear temporary files that might be causing the problem.
 Restart Your Modem/Router: Unplug your modem/router for 10 seconds and then turn it back on. This re-establishes your internet connection.

Make sure to check this link as well for more information.
&nbsp;
Best regards,
Doreen

rayjordan · Answer

Hi Doreen_P ,&nbsp;Thanks. Your first suggestion fixed it - restarted AccountRight.&nbsp;

doreen_p · Answer

Hello there RayJordan,
&nbsp;
You're welcome. I'm glad to know that the error has been fixed by restarting AccountRight. If you encounter any issues in the future, feel free to create a post again.
&nbsp;
Best regards.
Doreen

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