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RayJordan's avatar
RayJordan
Experienced Cover User
2 months ago

Unable to Connect - AccountRight

Thank you MYOB for making it so much more difficult to find the right place to post questions. This is probably the wrong place, but there doesn't seem to be a right one...   For the second time in...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there RayJordan,

 

The "Unable to connect" error can occur due to internet outages or interference from scanning software on your computer, such as an anti-virus program. Refer to the steps below to fix the issue:

 

  • Restart AccountRight: Sometimes, simply restarting the application can resolve connection issues.
  • Restart Your PC: This helps clear temporary files that might be causing the problem.
  • Restart Your Modem/Router: Unplug your modem/router for 10 seconds and then turn it back on. This re-establishes your internet connection.

Make sure to check this link as well for more information.

 

Best regards,

Doreen

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