SammiB
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Joined 12 years ago
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Cant load a client in AO - Configuration
I am having trouble loading a clients data file into AO. I click 'Edit configuration details' select the product (online version), find the client, enter user name, password, etc and I get the error Error retrieving account in CA ... as per screen shot. I have tried various user names/password options, ie Administrator, my user name, password, no password... I have full advisor + administrator access in the data file. This client has two data files that I have issues with. (AccountRight - current desktop version) I tried adding another new business client to AO, no issues, connected immediately.Re: Unauthorised Invoice Online Payments Selection
the surcharge is 1.8% on the total payable invoice. On a $2000 invoice that is $36.25 for the privilege of using MYOB secure invoicing. That is well above the standard service charge. From what I could see there was no option to promote Bpay or direct deposit or Bank PAY ID. Does MYOB secure invoicing still charge the 1.8% if the client chooses to Bpay/DD or pay ID? This becomes expensive for retail customers, giving the option to pay 1.8% surcharge, or using Bank Pay ID, I know I wouldn't be paying the 1.8% surcharge. EInvoice is for those who use an accounting package and so do their clients, as the invoice is emailed directly into the clients accounting package. (secure) Usually the bank details are already set up, either in MYOB or the bankRe: Unauthorised Invoice Online Payments Selection
Extremely wrong, if the MYOB system automatically made changes without the subscribers permission, Myob should be refunding the cost incurred for the transaction and reimburse $$ towards the time it cost to correct the issue. Thankfully my client contacted me, this was only because he was stuck at part of the filling in process. I looked into it, and found the costs etc.Re: Unauthorised Invoice Online Payments Selection
This is interesting, as I have just had a client contact me about some MYOB 'note' to upgrade within 10days to the MYOB secure invoicing. Looking into it, the client or customer is charged 1.8% of the total payment amount plus a transaction cost. Wow! Not worth the extra cost. And it can take two days for the payment to come through. I have set my client up using EInvoicing instead, free, gov supports it. As his customers all pay via Bpay, they can upload a ABR file to the bank, or have his bank details set up with their bank, again free.Re: Changes
Isnt the so called 'traditional accounting terminology' still being taught at Uni, college, tafe? So instead of improving your learning centre to help 'non bookkeeping users' to understand accounting terminology, Myob changes the accounting terminology to suit a small percentage of users. Simplify the language, um how hard is it to understand 'Chart of Accounts'? As Robyn pointed out - Accounts and Chart of Accounts are the basic fundamentals of Accounting.
